Linkin Park UK Tour 2017 FAQs

Q: Does this package have a minimum age?

A: Most shows are open to guests of all ages. However, the age policy varies with each venue. You can typically find the age policy via the “more information” button on the ticketing page, but if it is not there, you may also refer to the venue’s website for details regarding your specific event.

Q: Can I choose whether I get a General Admission Pit ticket or a Premium Reserved ticket?

A: Yes! You can narrow down your ticket search during the ticket selection process if both are options available. Please note, some cities may only offer Premium Reserved seating while other cities may offer both GA Floor and Premium Reserved options.

Q: Can I acquire Accessible Seating as a part of a VIP program?

A: If you would like to inquire about Accessible Seating as part of a VIP program. Please reach out to us at guestservices@cidentertainment.comor 888-805-8930. We will walk you through any available options.

Q: What is a Premium Reserved Ticket?

A: The Premium Reserved seats will be located in the lower bowl sections, typically in the “wings” where you are closest to Linkin Park and all of the action.

Q: What is the lower bowl?

A: The lower bowl is the section immediately above the floor. It provides seating, and some of the clearest and nearest views of the stage.

Q: Can I purchase a VIP Package at the Box Office?

A: No, VIP Packages will not be available for purchase at the Box Office. You must purchase online ahead of time.

Q: Where will I receive my tickets?

A: During the purchase process, you will have the option of choosing to have your tickets shipped to you before the show or pick them up at Will Call. If you choose to have your tickets shipped to you, you will still need to check in with us at the event to ensure you get to take advantage of all the perks that come with your package! If you choose to pick up your tickets at Will Call, you must stop at the venue box office before joining us at VIP check-in.  it gets closer to the event the ticket purchaser will receive an informational email including the exact time and location for VIP check-in. Please bring valid photo identification, and stay tuned for that email!

Q: When can I check in as a VIP guest?

A: While the exact time varies with each show, VIP check-in will generally occur about 2 hours before the main show starts. We will provide the specific times and check-in location for your show in our informational email about one week before the concert.

Q: Is VIP parking included?

A: Parking is not included with this package, but parking may be available at the concert venue. Please refer to the venue’s website for more information regarding parking.

Q: Is there a secure space where I can leave my merchandise during the show?

A: Once you receive everything at check-in, you will have the opportunity to bring items back to your car before entering the concert venue. We understand that it’s not always comfortable to carry around your merchandise during the show – it makes it harder to dance!

Q: If I’m unable to make it to VIP Check-in, how can I receive my merchandise?

Q: When will the backstage tour take place?

A: More specific times and locations will be announced in the informational email we will send to you about a week before the event.

Q: Will any members of Linkin Park be in attendance during the backstage tour?

A: No, the tour will be led by a member of Linkin Park’s crew. The band members will not be in attendance.

Q: Can I get an autograph with Linkin Park) during the meet & greet?

A: Autographs are not included as part of this package during the meet and greet. You will receive a signed electric guitar by Linkin Park as a part of your ‘One More Light’ World Tour Experience though!

Q: Can I bring a camera?

A: You can bring your camera phone and/or a standard point-and-shoot, but any cameras with detachable lenses will not be permitted.

Q: Can I upgrade to a VIP package if I already purchased a regular ticket?

A: Our ability to upgrade depends on a few different factors – availability, the venue, and date of contact – but please reach out to our guest services team at 888-805-8930 to inquire about any upgrade availability, and we’d be happy to discuss your options with you!

Q: What is an event host?

A: The event host is basically an extension of our Guest Services team at the event itself. He/she will be available for any questions or concerns that may arise during the experience.

Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?

A: The original purchaser will check in for all package materials, and he/she will then be able to distribute accordingly. Thus, we advise for your whole party to come to VIP check-in at the same time to make it quick and easy.

Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?

A: yeahTo accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or guestservices@cidentertainment.com to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to him/her to relay the information to the guest that is attending the event.

Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?

A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.

Q: What if I change my mind and don’t want my package?

A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.

Q: Am I going to have an amazing time?

A: ABSOLUTELY!