Q: Does this package have a minimum age?
A: Most shows are open to guests of all ages. However, the age policy varies with each venue. You can typically find the age policy via the “more information” button on the ticketing page, but if it is not there, you may also refer to the venue’s website for details regarding your specific event.
Q: Can I acquire Accessible Seating as part of the Happy Hour program?
A: Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about Accessible Seating as part of an Enhanced Experience program, please reach out to us at firstname.lastname@example.org or 888-805-8930. We will walk you through any available options.
Q: Where will I receive my tickets?
A: During the purchase process, you will have the option of choose to have your tickets held at will call, printed at home, or available on your mobile phone to show at the time of the event. Regardless of how your tickets are obtained, you will still need to check in with us at the event to ensure you get to take advantage of all the perks that come with your package! As it gets closer to the event, the ticket purchaser will receive an informational email including the exact time and location for Happy Hour Check-in. Please bring valid photo identification, and stay tuned for that email!
Q: When can I check in as a Happy Hour guest?
A: While the exact time varies with each show, Happy Hour check-in will generally occur about 2 hours before the show starts. We will provide the specific times and check-in location for your show in our informational email approximately one week before the concert.
Q: Is VIP parking included?
A: Parking is not included with this package, but parking may be available at the concert venue. Please refer to the venue’s website for more information regarding parking.
Q: Is there a secure space where I can leave my merchandise during the show?
A: Once you receive everything at check-in, you may have the opportunity to bring items back to your car before entering the concert venue. We understand that it’s not always comfortable to carry around your merchandise during the show – it makes it harder to dance!
Q: When will the private acoustic performance take place?
A: The private acoustic performance will take place during the ‘Happy Hour’ pre-show party. More specific times and location for the pre-show party will be announced in the informational email we will send to you about a week before the event. Performance times are subject to change based on the artists’ schedules, but will take place during the scheduled Happy Hour time.
Q: What will the pre-show performance be like?
A: It will just be the band playing acoustically directly to the VIP guests. It will be up-close, intimate, and awesome!
Q: Can I bring my own camera to the pre-show performance?
A: You can bring your own camera phone and/or a standard point-and-shoot, but any cameras with detachable lenses will not be permitted.
Q: Can I upgrade to a Happy Hour package if I already purchased a regular ticket?
A: Our ability to upgrade depends on a few different factors – availability, the venue, and date of contact – but please reach out to our guest services at 888-805-8930 to inquire about any upgrade availability, and we’d be happy to discuss your options with you.
Q: What is an on-site concert host?
A: The on-site host is basically an extension of our Guest Services team present at the event itself. He/she will be available for any questions or concerns that may arise during the Happy Hour program.
Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?
A: The original purchaser will check in for all package materials, and he/she will then be able to distribute accordingly. Thus, we advise for your whole party to come to VIP Check-in at the same time to make it quick and easy.
Q: Where will I receive my merchandise gifts?
A: We will have a separate Happy Hour check-in for you at the venue on the day of the show. This is where you will pick up your merchandise. Merchandise cannot be shipped post-show. As stated previously, the ticket purchaser will receive an informational email with all of the event details about 1 week prior to the show. Please be sure to bring a valid photo identification.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or email@example.com to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to him/her to relay the information to the guest that is attending the event.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an incredible time?