Farm Tour 2017 FAQs
Q: Does this package have a minimum age?
A: Most shows are open to guests of all ages. However, the age policy varies with each venue. You can typically find the age policy via the “more information” button on the ticketing page, but if it is not there, you may also refer to the venue’s website for details regarding your specific event.
Q: Can I acquire Accessible Seating as a part of a VIP program?
A: Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about Accessible Seating as part of a VIP program, please reach out to us at guestservices@cidentertainment.com or 888-805-8930 immediately after purchase. We will walk you through any available options.
Q: Can I purchase a VIP Package at the Box Office?
A: No, VIP Packages will not be available for purchase at the Box Office. You must purchase online ahead of time.
Q: Where will I receive my tickets?
A: During the purchase process, you will have the option of choosing to have your tickets shipped to you before the show or pick them up at Will Call. If you choose to have your tickets shipped to you, you will still need to check in with us at the event to ensure you get to take advantage of all the perks that come with your package! If you choose to pick up your tickets at Will Call, we will have them for you at a separate VIP check-in area for you on the day of the show. This is where you will pick up your ticket, credentials and merchandise. As it gets closer to the event the ticket purchaser will receive an informational email including the exact time and location for VIP check-in. Please bring valid photo identification, and stay tuned for that email!
Q: When can I check in as a VIP guest?
A: While the exact time varies with each show, VIP check-in will generally occur about 2 hours before the main show starts. We will provide the specific times and check-in location for your show in our informational email about one week before the concert.
Q: Is VIP parking included?
A: Yes! One (1) parking pass is included per order. Please note – this does not indicate that 1 parking pass is included per package. Rather, it is one parking pass per entire order. For instance, if you purchase 4 packages under one order, it will come with (1) parking pass for the group of 4.
Q: Is there a secure space where I can leave my merchandise during the show?
A: Once you receive everything at check-in, you will have the opportunity to bring items back to your car before entering the concert venue. We understand that it’s not always comfortable to carry around your merchandise during the show – it makes it harder to dance!
Q: If I’m unable to make it to VIP Check-in, how can I receive my merchandise?
A: All merchandise must be redeemed on site at our VIP Check-in. We are unable to ship out any merchandise post-event.
Q: Can I bring my own camera to the event?
A: You can bring your camera phone and/or a standard point-and-shoot, but any cameras with detachable lenses will not be permitted.
Q: Can I upgrade to a VIP package if I already purchased a regular ticket?
A: Our ability to upgrade depends on a few different factors – availability, the venue, and date of contact – but please reach out to our guest services team at 888-805-8930 to inquire about any upgrade availability, and we’d be happy to discuss your options with you!
Q: What is an on-site event host?
A: The event host is basically an extension of our Guest Services team at the event itself. He/she will be available for any questions or concerns that may arise during the VIP program.
Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?
A: The original purchaser will check in for all package materials, and he/she will then be able to distribute accordingly. Thus, we advise for your whole party to come to VIP check-in at the same time to make it quick and easy.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?
A: To accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or guestservices@cidentertainment.com to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to him/her to relay the information to the guest that is attending the event.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?
A: ABSOLUTELY!
