Mandolin Orange Red Rocks VIP FAQs

Please note, information on FAQs is subject to change.

Q: Can I purchase a package over the phone?

A: Unfortunately, we are unable to process any orders over the phone and therefore all packages must be purchased online. However, we’re happy to help walk you through the purchasing process if you’d like to give us a ring at 888-805-8930!

Q: Do these packages have a minimum age?

A: There is not a minimum age to actually attend the concert, so these packages are open to people of all ages!

Q: Can I acquire Accessible Seating as part of a VIP package?

A: Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about accessible seating as part of a VIP package, please reach out to us at guestservices@cidentertainment.com or 888-805-8930 immediately after purchase. We will go over any available options. You can also find Red Rocks Amphitheatre accessibility information here.

Q: Where will I receive my tickets?

A: During the purchase process, you will have the option of choosing your delivery method. If you choose to have your tickets shipped to you in advance, you will still need to check in with us at the event to ensure you get to take advantage of all the perks that come with your package! If you choose to pick up your tickets at Will Call, please be sure to stop by the venue box office to retrieve your tickets prior to meeting us at VIP check-in. 

As it gets closer to the event the ticket purchaser will receive an informational email including the exact time and location for VIP check-in. Please bring valid photo identification, and stay tuned for that email!

Q: When can I check-in as a VIP guest?

A: While the exact time is not confirmed this early on, VIP check-in typically occurs about 2 hours before doors open to the public. We will provide the specific check-in location and time within the  informational email sent about one week before the concert. Please refer to those confirmed times!

Q: If I’m unable to make it to VIP check-in, how can I receive my merchandise?

A: All merchandise must be redeemed on site at our VIP check-in. We are unable to ship out any merchandise post-event.

Q: Is parking included?

A: Parking is not included in these packages. Please refer to the venue here for more info regarding parking. There is no additional charge for parking at Red Rocks.

Q: Is there a secure space that I can leave my merchandise during the show?

A: Once you check-in and receive all appropriate merchandise, you will have the opportunity to bring items back to your car before getting your ticket scanned and entering the concert venue.

Q: What is an on-site event host?

A: The on-site event host is a CID staff member dedicated to our guests who can answer any questions or concerns that may arise at check-in or during the VIP program.

Q: The people attending the concert with me may be arriving late. How would they get their credentials, merchandise, etc.?

A: The original purchaser will pick up everyone’s credentials and merchandise at check-in. They will have to distribute accordingly. We advise everyone to enter the concert all at once.

Q: I purchased packages for my family, but I will not be in attendance. How can they pick up their packages on my behalf?

A: We can assist with an alternate pick-up! Simply provide the new guest with a photocopy of your photo ID, a photocopy of the credit card used during the purchase process, and a note authorizing the new guest to check in for your order. These items can be digital copies or photos on a cellphone. As long as the new guest has these items, in addition to the show ticket(s), he/she will be able to check-in for the order without you being present. Please note that the informational email regarding check-in (and any additional email correspondence from us) is sent to purchasers only, so you will need to forward any emails to the new guest.

Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?

A: No. CID Entertainment trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our Purchase Policy for more detail.

Q: What if I change my mind and don’t want my package?

A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.

Q: Am I going to have an amazing time?

A: ABSOLUTELY!