The ‘Heroes’ Meet and Greet Upgrade FAQs
Q: Does this package have a minimum age?
A: Most shows are open to guests of all ages. However, the age policy varies with each venue. You can typically find the age policy via the “more information” button on the ticketing page, but if it is not there, you may also refer to the venue’s website for details regarding your specific event.
Q: Does the ‘Hero’ Meet and Greet Upgrade include a ticket to the show?
A: No! The upgrade packages do not include a ticket to the concert. All guests with an upgrade package must purchase a concert ticket on their own in order to gain entry into the venue
Q: Can I purchase a ‘Hero’ Meet and Greet Upgrade at the Box Office?
A: No, VIP Packages will not be available for purchase at the Box Office. You must purchase online ahead of time.
Q: When can I check in as a VIP guest?
A: We will provide the specific times and check-in location for your show in our informational email about one week before the concert.
Q: Is VIP parking included?
A: Parking is not included with this package, but parking may be available at the concert venue. Please refer to the venue’s website for more information regarding parking.
Q: How will I receive the merchandise?
A: All merchandise items will be available for pickup at the venue. More details will be provided in the informational email.
Q: If I’m unable to make it to Event Check-in, how can I receive my merchandise?
A: All merchandise must be redeemed on site at our Check-in. We are unable to ship out any merchandise post-event.
Q: Can I get an autograph with Maren Morris during the meet & greet?
A: Autographs are not included as part of this package, but we promise – the intimacy of the experience will more than make up for the lack of any signatures!
Q: The people attending the concert with me may be arriving late. How would they get their credentials, merchandise, etc.?
A: The original purchaser will check in for all package materials, and he/she will then be able to distribute accordingly. Thus, we advise for your whole party to come to VIP check-in at the same time to make it quick and easy.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or firstname.lastname@example.org to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to him/her to relay the information to the guest that is attending the event.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our Purchase Policy for more detail.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?