Frequently Asked Questions

Enhanced Experience FAQs

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Q: Is there a pre-sale?
A: There is pre-sale for Met Club members on Tuesday September 25th. Presale times vary from show to show. You may access this presale and see exact presale times for your show by going to https://metallica.com/metclub and logging into your Met Club account.

Q: What is a Legacy member?
A: Legacy members have:

Had a paid membership to The Met Club between 1994 and 2015 at any time for two or more years (does not need to be consecutive).

– OR –

2. Had an active Met Club membership on August 24, 2015 (the date the club stopped accepting paid memberships).

If you are a Legacy Member, a “Legacy” badge will be displayed on your User Profile located at metallica.com/me. If you meet either one of the above criteria and your Legacy badge is missing, create a Customer Support Ticket and include either your membership number or the email address you used at the time of membership so that we can make the proper adjustments to your account.

Q: When is the general on-sale?
A: Friday, September 28th. On-sale times will vary by city. Please see the ticketing websites for more details.

Q: How do I purchase Enhanced Experiences?
A: Enhanced Experiences will be available to purchase online alongside standard concert tickets.

Q: Do the Metallica Enhanced Experiences have a minimum age?
A: Most concerts are open to all ages. However, the age policy varies with each venue. Please refer to the ticketing company or venue website for age restrictions for each concert.

Q: Can I acquire Accessible Seating as part of a VIP program?
A: Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about Accessible Seating as part of a Enhanced Experience program, please reach out to us at guestservices@cidentertainment.com or 888-805-8930 immediately after purchase. We will discuss any available options.

Q: What is the Dedicated Venue Entrance?
A: The Dedicated Venue Entrance is an exclusive entrance for Enhanced Experience guests. It provides easy access to the venue. Please note, ‘Dream No More’ Experience and ‘All Nightmare Long’ Experience guests will able to enter the venue and access their seats or GA field from the ‘Sanitarium Rubber Room’ lounge. The ‘Shortest Straw’ Package guests will have the option to receive merchandise and line up at the entrance prior to doors opening, and will have a smooth entry process to their seats once the venue opens to the general public.

Q: Where will my ticket be located to view the concert?
A: Some packages include the option of a general admission Golden Circle field ticket or a premium reserved seat. You will be able to select these during the purchase process. Your ticket will give you access to the section you purchased, and cannot be exchanged with any other section of the venue. Please note: some venues may be entirely general admission floor and there will not be any reserved seats, including for our Enhanced Experience packages. See the seating map for your concert for more details.

Q: What is a general admission Golden Circle field ticket?
A: A general admission Golden Circle field ticket does not include an assigned seat for the concert. It provides access to a standing area near the stage.

Q: How will I receive my Enhanced Experience tickets?
A: During the purchase process, you will have the option to select your delivery method. Typically the options offered are mailed to your home, print at home, or will call. If your tickets are shipped to you, you will still need to check in with us at the event to ensure you get to take advantage of all the extras that come with your package!

Q: When will I get information on check-in?
A: An informational email will be sent to you about 1 week before the event. This email will include details about check-in and any other helpful information! The purchaser will need to bring valid photo identification.

Q: Where will I receive my merchandise gifts?
A: We will have a separate Enhanced Experience check-in for you at the venue on the day of the concert. This is where you will pick up your merchandise. Merchandise cannot be shipped after the event. As stated previously, the ticket purchaser will receive an informational email with all of the event details about 1 week prior to the concert. Please be sure to bring valid photo identification.

Q: Is Enhanced Experience parking at the venue included?
A: Parking is not included. Please refer to the venue for more information regarding parking.

Q: Is there a secure space that I can leave my Enhanced Experience merchandise during the concert?
A: Depending on the venue policies, you may have an opportunity to return to your car to store your Enhanced Experience merchandise prior to entering the concert for the evening. This will be dependent on each venue’s specific policies. Please talk to our check-in staff on the day of the concert for more details.

Q: If I purchase the ‘Dream No More’ Experience, will I be able to meet all of the band members backstage?
A: You will receive a professional photo taken of you with the full band.

Q: For the ‘Dream No More’ Experience, can I get autographs when I meet some of the band members?
A: Each ‘Dream No More’ guest will be able to get one small item signed (no guitars or other large items not allowed into the venue by security) when they meet select members of the band. Please note, The ‘Dream No More’ Experience also includes an autographed setlist signed by all 4 members of Metallica.

Q: Can I bring my own camera?
A: Yes, you will be allowed to bring a standard point-and-shoot camera to use during the concert. All camera phones are acceptable. Professional cameras with detachable lenses will not be permitted. Please note, ‘Dream No More’ guests are not permitted to use personal cameras backstage. There will be a tour photographer that will take the group photo, and we will email you a digital copy shortly after the concert.

Q: The people attending the concert with me may be arriving late. How can they check-in and get their tickets and merchandise?
A: The original purchaser will pick up everyone’s merchandise and Enhanced Experience credentials. He/She will have to distribute accordingly. We advise everyone enter the concert all at once.

Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.

Q: Is there a payment plan for these packages?
A: There is not a payment plan for these packages.

Q: Is there a purchase limit?
A: Yes. The Pre-sale purchase limit is 2 tickets per concert. The On-sale purchase limit, and overall purchase limit for each tour date is 4 tickets per concert. If you purchase more than the limit, your order may be cancelled.

Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.

Q: My question hasn’t been answered, how can I contact you?
A: You may reach our guest services team by emailing guestservices@cidentertainment.com or by calling +1 888-805-8930 between the hours of 10:00 – 18:00 EST.

Q: Am I going to have an amazing time?
A: YES!


‘Wherever I May Roam Black Ticket’ FAQs


Q: What does the ‘Wherever I May Roam Black Ticket’ include?
A: By purchasing a ‘Wherever I May Roam Black Ticket’, you will have GA Golden Circle access to any and every show that you choose on the 2019 European WorldWired Tour. You will need to request your show at least 48 hours prior to the show date. You will also have access to the Enhanced Experience Dedicated Entrance. This will allow you to enter the venue before other guests!

Q: I purchased a ‘Wherever I May Roam Black Ticket’. How do I get access to the shows I want to go to?
A: For any show you wish to attend, you must make a reservation at least 48 hours in advance. All purchasers will receive an email at least one month before the first show with instructions on how to secure their tickets. Any calls/requests for reservations received less than 48 hours before the requested show will not be honored.

*Please note, the Black Ticket is NOT good for festivals, promotional shows, benefit concerts or any other dates not included in the European tour announced on September 24th. 

Q: How will I receive my Black Ticket laminate?
A: Your Black Ticket laminate and more information will be mailed to you via Federal Express prior to the first show date on the tour.

Q: Can someone else use my ‘Wherever I May Roam Black Ticket’?
A: No! The ‘Wherever I May Roam Black Ticket’ is strictly non-transferable and if re-sold will be revoked.