Q: Is there a pre-sale?
A: There is pre-sale for Met Club members. Legacy members will have access starting on Tuesday, February 27 at 9AM local venue time. The Fifth Member and VIP pre-sale will begin on Tuesday, February 27 at 11AM local venue time. You may access this pre-sale by going to https://metallica.com/metclub and logging into your Met Club account.
Q: What is a Legacy member?
A: Two characteristics make a Legacy Member:
1.You had a paid membership to The Met Club between 1994 and 2015 at any time for two or more years (does not need to be consecutive).
– OR –
2.You had an active Met Club membership on August 24, 2015 (the date the club stopped accepting paid memberships).
If you are a Legacy Member, a “Legacy” badge will be displayed on your User Profile located at metallica.com/me. Should you meet either one of the above criteria and your Legacy badge is missing, create a Customer Support Ticket and include either your membership number or the email address you used at the time of membership so that we can make the proper adjustments to your account.
Q: When is the general on-sale?
The general on-sale is on Friday, March 2nd at 10AM local venue time. Please see the ticketing websites for more detail.
Q: How do I purchase Enhanced Experiences?
A: Enhanced Experiences will be available to purchase online alongside standard show tickets.
Q: Do the Metallica Enhanced Experiences have a minimum age?
A: Most shows are open all ages. However, the age policy varies with each venue. Please refer to the ticketing outlet or venue website for age restrictions for each show.
Q: If I purchase an Enhanced Experience including a GA ticket, when will I get access to Early Entry?
A: If you purchased GA tickets with Early Entry, Whiplash get first entry, Unforgiven get second entry, and then doors will open to the general public.
Q: Can I acquire Accessible Seating as part of a VIP program?
A: Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about Accessible Seating as part of an Enhanced Experience program, please reach out to us at guestservices@cidentertainment.com or 888-805-8930 immediately after purchase. We will go over any available options.
Q: What is a general admission floor ticket?
A: A general admission floor ticket is standing room only and does not include an assigned seat for the show. Please note, there is no reserved or private section on the floor for Enhanced Experience guests, since it is entirely standing room.
Q: What is the dedicated venue entrance?
A: The dedicated venue entrance is an exclusive entrance for Enhanced Experience guests only, providing quick and easy access to the venue. Please note, Hardwired and Whiplash guests will able to physically enter the venue for our pre-show party, and those with GA tickets can access the floor right before venue doors open to the public. Unforgiven guests will have the option to receive merchandise and line up at the dedicated entrance prior to doors opening, and again those with GA tickets will have the ability to access the floor right before venue doors open to the public.
Q: Where will my ticket be located to view the show?
A: Some packages include the option of a general admission floor ticket or a premium reserved seat, which you will be able to select during the purchase process. Your ticket will give you access to the section you purchased, and cannot be exchanged with any other section of the venue. Please note select venues may be entirely general admission floor and there will not be any reserved seats, including for our Enhanced Experience packages. See the seating map for your show for more details.
Q: How will I receive my Enhanced Experience tickets?
A: During the purchase process, you will have the option to select your delivery method. Typically the options offered are mailed to your home, print at home, or will call. If your tickets are shipped to you, you will still need to check in with us at the event to ensure you get to take advantage of all the extras that come with your package!
Q: When will I get information on check-in?
A: An informational email will be sent to you about one week prior to the event with all the details for the show and how to check in for your package. The purchaser will need to bring valid photo identification.
Q: Where will I receive my merchandise gifts?
A: We will have a separate Enhanced Experience check-in for you at the venue on the day of the show. This is where you will pick up your merchandise. Merchandise cannot be shipped post-show. As stated previously, the ticket purchaser will receive an informational email with all of the event details about 1 week prior to the show. Please be sure to bring a valid photo identification.
Q: Is Enhanced Experience parking at the venue included?
A: Parking is not included for the Unforgiven and Whiplash Experiences. Parking passes will be offered with the Hardwired packages, one parking pass per order. Please refer to the venue for more information regarding parking.
Q: Is there a secure space that I can leave my Enhanced Experience merchandise during the show?
A: Depending on the venue policies, you may have an opportunity to return to your car or hotel to store your Enhanced Experience merchandise prior to entering the show for the evening. This will be dependent on each venue’s specific policies. Please talk to our check-in staff on the day of the show for more information.
Q: For the ‘Hardwired’ Experience, can I get autographs when I meet some of the band members?
A: Each ‘Hardwired’ guest will be able to get one small item signed (no guitars or other large items not allowed into the venue by security) when they meet the band. Please note, the Hardwired package also includes an autographed setlist signed by all 4 members Metallica.
Q: Can I bring my own camera?
A: Yes, you will be allowed to bring a standard point-and-shoot camera to use during the concert. All camera phones are acceptable, however, professional cameras with detachable lenses will not be permitted. Please note, ‘Hardwired’ guests are not permitted to use personal cameras backstage. There will be a tour photographer that will take the group photo, and we will email you a digital copy within several days of the show.
Q: The people attending the concert with me may be arriving late. How can they check-in and get their tickets and merchandise?
A: The original purchaser will pick up everyone’s tickets, merchandise and Enhanced Experience credentials. They will have to distribute accordingly. We advise everyone enter the concert all at once.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?
A: You can do what is called an alternate pick-up! Simply provide the new guest with a photocopy of your photo ID, a photocopy of the credit card used during the purchase process, and a note authorizing the new guest to check in for your order. These items can be digital copies or photos on a cellphone. As long as the new guest has these items, in addition to the show ticket(s), he/she will be able to check-in for the order without you being present. Please note that the informational email regarding check-in (and any other emails correspondence from us) is sent to purchasers only, so you will need to forward any emails to the new guest.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.
Q: Is there a payment plan for these packages?
A: There is not a payment plan for these packages.
Q: Is there a purchase limit?
A: Yes. The Pre-sale purchase limit is 2 tickets per show. The On-sale purchase limit, and overall purchase limit for each tour date is 4 tickets per show. If you purchase more than the limit, you run the risk of having your orders canceled.
Q: What does the ‘Wherever I May Roam Black Ticket’ include?
A: By purchasing a ‘Wherever I May Roam Black Ticket’, you will have GA floor access to any and every show that you choose on the 2018-2019 North American WorldWired Tour that you request at least 48 hours prior to the show date. You will also have access to the Enhanced Experience Dedicated Entrance as well as being able to enter the floor prior to general admission doors opening.
Q: I purchased a ‘Wherever I May Roam Black Ticket’. How do I get access to the shows I want to go to?
A: For any show you wish to attend, you must make a reservation at least 48 hours in advance. All purchasers will receive an email at least one month prior to the first show with instructions on how to secure their tickets. Any calls/requests for reservations received less than 48 hours before the requested show will not be honored.
*Please note, the Black Ticket is NOT good for festivals, promotional shows, benefit concerts or any other dates not included in the 34 city North American tour announced on February 26, 2018.
Q: How will I receive my Black Ticket laminate?
A: Your Black Ticket laminate and more information will be mailed to you via Federal Express prior to the first show date on the tour.
Q: Can someone else use my ‘Wherever I May Roam Black Ticket’?
A: No! The ‘Wherever I May Roam Black Ticket’ is strictly non-transferable and if re-sold will be revoked.
Q: What is MIXhalo?
A: MIXhalo is an audio technology platform that transforms live events to a high-quality, intimate audio experience by providing high fidelity audio directly from the soundboard to your earbuds. Choose what YOU would like to hear – the full band mix or the mix that each individual band member hears while they are on stage. You will hear the band in real time from wherever you are in the venue with no lag or delay, just great audio and you set your own volume level without sacrificing audio quality. Please note, the MIXhalo app is only available on IOS devices at this time.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: My question hasn’t been answered, how can I contact you?
A: You may reach our guest services team by emailing guestservices@cidentertainment.com or by calling 888-805-8930 between the hours of 10:00 – 6:00 EST.
Q: Am I going to have an amazing time?
A: YES!
