moe. VIP Experience FAQs 

Q: Do these packages have a minimum age?

A: Most shows are open to guests of all ages. However, the age policy varies with each venue. You can typically find the age policy via the “more information” button on the ticketing page, but if it is not there, you may also refer to the venue’s website for details regarding your specific event.

Q: How will I receive my ticket?

A: During the purchasing process, you will have the option to select the delivery method for your ticket. Please be sure to have your ticket in hand the day of show.

Q: Can I acquire Accessible Seating as part of a VIP program?

A: Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about Accessible Seating as part of a VIP program, please reach out to us at guestservices@cidentertainment.com or 888-805-8930 immediately after purchase. We will walk you through any available options.

Q: When can I check in as a VIP guest?

A: While the exact time varies with each show, VIP check-in will generally occur about 2 hours before doors open. We will provide the specific times and check-in location for your show in our informational email about one week before the concert.

Q: If I’m unable to make it to VIP Check-in, how can I receive my merchandise?

A: All merchandise must be redeemed on site at our VIP Check-in. We are unable to ship out any merchandise post-event.

Q: When will the pre-show performance take place?

A: The pre-show soundcheck performance will take place during the pre-show happy hour soundcheck party. More specific times and locations will be announced in the informational email we will send to you about a week before the event.

Q: Can I get an autograph with moe. during the meet & greet?

A: Autographs are not included as part of this package, however you will receive a limited edition event poster signed by the members of moe.

Q: Can I get a solo picture with moe. during the photo opportunity?

A: Due to time constraints, everyone will most likely be organized by the group that they came with for the photo opportunity.

Q: Can I bring my own camera to the pre-show party?

A: You can bring your camera phone and/or a standard point-and-shoot, but any cameras with detachable lenses will not be permitted. We will have a professional photographer available for the Meet & Greet photo so all personal cameras must be put away. We promise – you’ll have access to the high-quality photos right after the event!

Q: Is VIP parking included?

A: Parking is not included with this package, but parking may be available at the concert venue. Please refer to the venue’s website for more information regarding parking.

Q: What is an onsite event host?

A: The onsite event host is basically an extension of our Guest Services team at the event itself. He/she will be available for any questions or concerns that may arise during the VIP program.

Q: Can I upgrade to a VIP package if I already purchased a regular ticket?

A: Our ability to upgrade depends on a few different factors – availability, the venue, and date of contact – but please reach out to our guest services team at 888-805-8930 to inquire about any upgrade availability, and we’d be happy to discuss your options with you!

Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?

A: The original purchaser will pick up everyone’s credentials and merchandise the day of the show. They will have to distribute accordingly. We advise everyone to enter the concert all at once.

Q: I purchased a package as a gift, but I will not be in attendance. How can my friend or family member pick-up the package on my behalf?

A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or guestservices@cidentertainment.com to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick-up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.

Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?

A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.

Q: What if I change my mind and don’t want my package?

A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.

Q: Am I going to have an amazing time?

A: ABSOLUTELY!!!