Q: Is VIP parking included?
A: Parking is not included for this package, but we encourage you to use www.ParkItDowntown.com for the best parking solution.
Q: Where will I receive my tickets?
A: We will have a separate VIP check-in table in the War Memorial Auditorium lobby. Feel free to enter via the 6th or 7th Street entrance, the VIP entrance are the doors located farthest to the left when looking at the main entrance. This is where you will pick up your tickets and signed poster. Please be sure to bring a valid photo identification.
Q: When can I check-in as a VIP guest?
A: Check-in will begin at 5pm. This will allow you to enter the venue early for the special soundcheck performance. *Re-Entry to the venue is possible for VIP guests as long as you provide your ticket to re-enter* Official doors for the venue will be at 8pm.
Q: When will the soundcheck performance & photo opportunity take place?
A: Soundcheck will run from 5:30pm to 6:00pm, the photo opportunity with the band will take place at the conclusion of soundcheck. All VIP guests will receive further direction from our event managers day of show.
Q: What can I do after the soundcheck performance & photo opportunity?
A: Once the group photo is taken, guests will have access to the backstage VIP access areas located on the 2nd & 4th floors. Guests may also exit the venue to grab dinner or take their signed posters to a secure place such your vehicle.
Q: Is there a secure space that I can leave my VIP merchandise during the show?
A: You will receive your merchandise when you check in at the venue. We will have a coat room on the 2nd floor for VIP guests only. So you will be able to leave the items in this room before the show or as mentioned above, take it to your car after the photo opportunity.
Q: Can I choose where my seat is for the show?
A: There are two ticket types for this event. Floor GA or balcony reserved ticket. Balcony reserved will be the only option to select your seat.
Q: Where is the backstage VIP lounge area?
A: By using the staircase on the left side of the stage you will have access to the backstage VIP lounge located on the 4th level of War Memorial Auditorium. This lounge will feature the VIP a cash bar & Live-Stream of Moon Taxi’s performance! You also have exclusive access to the 2nd level featuring private VIP restrooms & coat room.
Q: What are the hours of operations for the backstage VIP lounge?
A: 5:00pm to 1:30am
Q: Can I bring my own camera?
A: Yes! You will be allowed to bring a standard point-and-shoot camera. All camera phones are acceptable, however cameras with detachable lenses will not be permitted. *The photo opportunity with the band will be a group photo taken by a professional photographer.
Q: Will Moon Taxi be able to sign autographs on personal items?
A: Moon Taxi has pre-signed your exclusive screen printed posters! Due to time constraints, Moon Taxi will not be able to sign any additional items.
Q: I purchased packages for my friend/family, but I will not be in attendance. How can they pick up their tickets on my behalf?
A: Please have the original purchaser contact our Guest Services Team at 888-805-8930 or via email at firstname.lastname@example.org to issue a name change to a person or family member attending at least one week prior to show date.
Q: What if I change my mind and don’t want my package?