Muse 2017 Tour FAQs
Q: Do any of the packages have a minimum age?
A: The age policy for the event varies with each venue. Please refer to the venue age restrictions for each city.
Q: Can I choose whether I get a General Admission Pit ticket or a Premium Reserved ticket?
A: Yes. You can narrow down your ticket search during the ticket selection process as long as both are options available. Some cities only offer Premium Reserved seating while other cities offer both GA Floor and Premium Reserved options. Some cities only offer GA Floor.
Q: What is a Premium Reserved Ticket?
A: The Premium Reserved seats will be located within the first 15 rows when you purchase the ‘Follow Me’ Enhanced Experience. The Premium Reserved seats included with the ‘Starlight’ Seamless Experience may vary with each venue.
Q: Can I acquire Accessible Seating as a part of a VIP program?
A: Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about Accessible Seating as part of a VIP program, please reach out to us at firstname.lastname@example.org or 888-805-8930 immediately after purchase. We will walk you through any available options.
Q: Where will I receive my VIP credentials?
A: We will have a separate VIP check-in for you on the day of the show. This is where you will pick up your VIP credentials and merchandise. As it gets closer to the event, the ticket purchaser will receive an informational email with all of the event details including the times and locations for all VIP activities. Please be sure to provide a valid email address and phone number when purchasing, and to bring a valid photo identification to VIP check-in.
Q: Is VIP parking included?
A: Parking is not included. Please refer to the venue website for parking information.
Q: Is there a secure space that I can leave my VIP merchandise during the show?
A: Once you check-in and receive all appropriate merchandise, you will have the opportunity to bring items back to your car before entering the concert venue.
Q: If I’m unable to make it to VIP Check-in, how can I receive my merchandise?
A: All merchandise must be redeemed on site at our VIP Check-in. We are unable to ship out any merchandise post-event.
Q: Can I bring my own camera to the Pre-Show Party?
A: Yes! You will be allowed to bring a standard point-and-shoot camera. All camera phones are acceptable, however, cameras with detachable lenses will not be permitted.
Q: Are there any photo or autograph opportunities with Muse during the pre-show party?
A: These packages do not include a meet & greet and there will not be an opportunity for personal photos with Muse or autographs.
Q: Where will the MUSEum be located and how will I gain access to it?
A: The MUSEum will be located within the VIP party space.
Q: Can I upgrade to a VIP package if I already purchased a regular ticket?
A: VIP upgrades are not available at this time.
Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?
A: The original purchaser will need to distribute everyone’s tickets accordingly after receiving them from us at will call. The original purchaser must be present at the time of our VIP check-in to pick up all VIP credentials and merchandise. We advise everyone enter the concert all at once.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or email@example.com to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick-up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?