Music & Miracles Superfest FAQs
Q: Do these VIP packages have a minimum age?
A: There is not a minimum age for the VIP packages!
Q: What is a Premium Reserved Ticket?
A: The Premium Reserved seats will typically be either in the lower bowl, directly behind the sandbar on the floor, or to the side of the sandbar.
Q: If I purchase a package with a General Admission Sandbar ticket, how early can I enter?
A: You will be able to enter the Sandbar about 10-15 minutes prior to the regular general admission ticket holders.
Q: Where will I receive my tickets?
A: Your tickets will be provided through the delivery method you select upon check out. Most orders will be sent via mail unless you purchase closer to the event, then your tickets will be held at our designated check-in location. As it gets closer to the event, all ticket purchasers will receive an informational email with all of the event details including the time and location for check-in. Please be sure to bring a valid form of photo identification.
Q: When can I check in as a VIP guest?
A: Check-in generally opens about 2 hours before the show. About a week before the event, the ticket purchaser will receive an informational e-mail including exact times and locations for VIP check-in.
Q: Where will the VIP pre-show party take place for all guests with the ‘Spread The Love’ and ‘This Is Our Moment’ VIP Experiences?
A: You will receive an informational email from us about one week prior to your show with specific party details!
Q: Can I bring my own camera to the VIP pre-show party?
A: You will be allowed to bring a standard point-and-shoot camera. All camera phones are acceptable, however, cameras with detachable lenses will not be permitted.
Q: Are there any photo or autograph opportunities with Kenny during the pre-show party?
A: This package does not include a meet & greet and there will not be an opportunity for personal photos with Kenny Chesney or autographs.
Q: What is the concert concierge offering included in the ‘This Is Our Moment’ VIP Experience?
A: The concert concierge will be available for any questions or concerns that may arise while you are at the show and they will be located at a stationary location inside of the VIP party!
Q: Will there be seating on the soundboard elevated viewing platform for guests with the ‘This Is Our Moment’ VIP Experience?
A: Due to limited space on the platform, seating will not be provided. All viewing areas for this packages will be standing room only.
Q: Can I upgrade to a VIP package if I already purchased a regular ticket?
A: VIP upgrades are not available at this time.
Q: How will I receive my parking pass?
A: One parking pass per order will be emailed about one week prior to the show directly to the purchaser along with instructions on where to find the CID Parking lot. Please print out your parking pass and bring it with you to get access to the parking space included with your package. Each pass will be specific to each order, and will include the purchaser’s name. As you enter, a representative will check your photo ID. Duplicate passes will not be accepted.
Q: Is there a secure space that I can leave my Kenny Chesney merchandise during the show?
A: Once you check-in and receive all appropriate merchandise, you should have the opportunity to bring items back to your car before entering the concert venue.
Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?
A: The original purchaser will pick up everyone’s tickets, merchandise and credentials. They will have to distribute accordingly. We advise everyone enter the concert all at once.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend or family member pick-up the package on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or firstname.lastname@example.org to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick-up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.
Q: What if I change my mind and don’t want my package?
Q: Am I going to have an amazing time?