Please note, information on FAQs is subject to change.
Q: Do the Jazz Fest Travel Packages have a minimum age?
A: There is not a minimum age to attend the festival but all must be at least 21 years of age to purchase a travel package and check-in to the hotels. People under the age of 21may still occupy a room; however the person whose name is booked on the reservation must be 21+ to check in and must present valid photo identification.
Q: Do these travel packages come with festival-access?
A: Yes! All travel packages come with either 2 GA, Krewe of Jazz VIP, Grand Marshal VIP or Big Chief VIP tickets. You will get the same perks as any other non-travel package guests with the same ticket-type in addition to all the perks you’ll get as a Travel Packager!
Q: What are the differences between the Krewe of Jazz, Grand Marshal, and Big Chief VIP tickets?
A: You can view specific details regarding each ticket type on the official Jazz Fest website here.
Q: Can I purchase a package over the phone?
A: Unfortunately, we are unable to process any orders over the phone and therefore all packages must be purchased online. However, we’re happy to help walk you through the purchasing process if you’d like to give us a ring at 888-805-8930!
Q: Is there a payment plan for these packages?
A: Yes, there are 2 optional payment plans available for all travel packages!
Option 1 – An initial 50% will be charged upon purchasing your package and the final 50% payment will be automatically deducted on 7/24.
Option 2 – An initial 25% will be charged upon purchasing your package and 2 additional payments will be automatically deducted on 7/24 and 8/24.
If you purchase after 7/24, you will be charged for the package in full upon your purchase. Please note – additional ticketing or purchase fees may apply.
Q: Where will I receive my tickets?
A: CID Entertainment representatives will be at a designated location within the hotel to assist you. Here you can check in, and pick up your tickets and shuttle passes. Basically, one-stop check-in for everything!
Please be sure to bring your photo ID and credit card. Although your room is paid for in full, you will need a credit card for any incidentals you may incur. As it gets closer to the event, the package purchaser will receive an informational email with the exact time and location for Travel Package check-in.
Q: Do I need to bring the credit card that was used to purchase my package?
A: The hotel will require a credit card in case of incidentals, though it does not need to be the same credit card that was used to purchase the package. Please be sure to also bring a valid photo ID for check-in.
Q: What time is check-in and check-out at each hotel?
A: We abide by the hotels’ standard check-in and check-out times, which are:
Loews New Orleans – Check-in begins at 4pm each day and all guests must be checked out on the end of their stay by 12pm.
Sheraton New Orleans – Check-in begins at 4pm each day and all guests must be checked out on the end of their stay by 11am.
Q: Is parking provided at the hotel?
A: Hotel parking is not included in the package. However, shuttle transportation is available to and from the event. As it gets closer to the event, the package purchaser will receive an email with all of the event details, including exact times and locations for the shuttle services.
Q: Can I extend my stay beyond the travel package dates?
A: In order to add additional nights to your travel package, you will need to book those nights directly with the hotel. Please note, the front desk will most likely not have your travel package reservation information yet.
Once you’ve booked the additional night(s), please reach out to our Guest Services team at firstname.lastname@example.org with your reservation information and we’d be happy to submit a request to the hotel to link the reservations. While the hotel will always do their best to accommodate, there is a small chance you may have to switch rooms as all additional night requests are based on hotel availability.
Q: How far is each hotel from the festival?
Loews New Orleans is 5 miles from the festival. About 18 minutes in our comfy shuttles.
Sheraton New Orleans is 4 miles from the festival. About 15 minutes in our comfy shuttles.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or email@example.com to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Still got questions?
A: Check out the festival’s own FAQ right here.
Q: Am I going to have an amazing time?