New Orleans Jazz & Heritage Festival FAQs
Q: Do the New Orleans Jazz and Heritage Packages have a minimum age?
A: There is not a minimum age to attend the festival but all persons must be 18+ to purchase a travel package and check-in to the hotel. Persons under the age of 18 years may still occupy a room, however the person whose name is booked for the reservation must be 18 years of age to check-in and must present valid photo identification.
Q: Where will I receive my tickets?
A: A CID Entertainment Representative will be at the hotel to assist you. Here you can check-in and pick up your tickets and shuttle passes for a weekend of fun! Please bring your receipt, picture ID, and credit card. As it gets closer to the event, the package purchaser will receive an email with all of the event details, including exact times and locations for the check-in.
Q: What time is check-in and check-out at the New Orleans Marriott?
A: Check-in begins at 4pm each day and all guests must be checked out at the end of their stay by 11am.
Q: Is parking provided at the hotel?
A: Hotel parking is not included in this package but valet parking is available for an additional fee. However, our complimentary shuttle transportation is available to and from the event. As it gets closer to the event, the package purchaser will receive an email with all of the event details, including exact times and locations for the shuttle services.
Q: How far is the hotel from Jazz Fest?
A: The New Orleans Marriott is approximately (3) miles away from the venue, which is located at the Fair Grounds Race Course.
Q: The people attending the festival with me may be arriving late. How can they check-in to the hotel and get their tickets and merchandise?
A: The original purchaser will pick up everyone’s tickets and merchandise upon check-in at the hotel. They will have to distribute accordingly. We advise everyone arrive at the hotel all at once.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend or family member pick-up the package on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or firstname.lastname@example.org to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick-up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.
Q: What if I change my mind and don’t want my package?
A: All packages are nonrefundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?