Q: Can I choose which row my seat is in for the show?
A: The Octonaut Explorer Pass includes one premium seat in the first (10) rows of the venue. The ticketing system will automatically give you the best seat(s) available with the Explorer Pass at your time of search.
Q: Does my child need a VIP ticket as well?
A: All adults and children require a ticket. Some venues have an age policy where babies and small toddlers do not require a ticket. Please contact our Guest Services team at 888-805-8930 to find out the age policy for a particular venue.
Q: Where will I receive my tickets?
A: Depending on the show, tickets can be conveniently printed at home or directly mailed to you. On the day of the event, we will have a separate VIP check-in where everyone can pick up their VIP credential and party gift. As it gets closer to the event, the package purchaser will receive an informational email with all of the event details and VIP activities. Please be sure to bring valid photo identification.
Q: How long will the show last?
A: The show is approximately 60 minutes in length with a 15 minute intermission.
Q: Is VIP Parking included?
A: Parking is not included. Please refer to the venue for more info regarding parking.
Q: Will I meet or get a photo with the Octonauts at the party?!
A: Yes! With the Octonauts Explorer Pass, you will have the opportunity to meet and take a photo with the Octonauts!
Q: When will the Photo Opportunity take place?
A: The photo opportunity will take place after the show during the Octopod Explorer Party. More specific times will be announced in the informational email we will send to you approximately one week prior to the event.
Q: Can I bring my own camera to the Octopod Explorer Party?
A: Yes! You will be allowed to bring a standard point-and-shoot camera. All camera phones are acceptable, however, cameras with detachable lenses will not be permitted.
Q: Will the cast members be able to sign autographs during the Photo Opportunity?
A: There is no guarantee that cast members will be able to sign autographs.
Q: The people attending the show with me may be arriving late. How would they get their tickets, merchandise, etc.?
A: The original purchaser will have all tickets prior to the show and will need to distribute accordingly. However, we advise everyone enter the show all at once to ensure that all VIP credentials and gifts are received.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or guestservices@cidentertainment.com to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick-up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?
A: ABSOLUTELY!
