ODESZA at Red Rocks 2016 FAQs
Q: Do the VIP packages have a minimum age?
A: Nope, the VIP packages are open to patrons of all ages!
Q: If I purchased a VIP package, where will I receive my tickets?
A: We will have a separate VIP check-in at the venue for you. This is where you will pick up your tickets, VIP credentials, and merchandise. As it gets closer to the event, the ticket purchaser will receive an informational e-mail with all of the event details and VIP activities.
Q: When can I check-in at the venue as a VIP guest?
A: Generally check-in opens a few hours before the show. As it gets closer to the event, the ticket purchaser will receive an informational e-mail including exact times and locations for VIP check-in.
Q: Is VIP parking included?
A: Parking is not included. Please refer to the venue website for more info regarding parking.
Q: Will the artists be signing autographs?
A: The artists will not be able to sign autographs due to time constraints.
Q: Where will the pre-show group photo opportunity with ODESZA take place?
A: The group photo opportunity will take place inside the venue before the show. Specific instructions will be sent in an informational email prior to the event.
Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?
A: The original purchaser will pick up everyone’s tickets, merchandise and VIP credentials. They will have to distribute accordingly. We advise everyone arrive all at once.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend or family member pick-up the package on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or firstname.lastname@example.org to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick-up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy
for more detail.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?