Old Dominion Fall Tour 2017
Q: Do these packages have a minimum age?
A: The age policy varies with each event. Please refer to the venue age restrictions in each city to be sure you are able to attend!
Q: Where will I receive my tickets?
A: During the purchase process, you will have the option of having your tickets mailed, printed at home (E-Ticket), or picking them up at Will Call. You will still need to check in with us at the event to ensure you get to take advantage of all the perks that come with your package!
Q: What time does the VIP Experience start?
A: Times vary for each show, though the soundcheck usually begins around 2pm. Exact times regarding the VIP activities for your show will be sent to you in an informational email closer to the event date.
Q: If I’m unable to make it to VIP Check-in, how can I receive my merchandise?
A: All merchandise must be redeemed on site at our VIP Check-in. We are unable to ship out any merchandise post-event.
Q: Is VIP parking included?
A: Parking is not included. Please refer to the venue’s website for parking information.
Q: Can I get a solo picture with the band during the photo opportunity?
A: Due to time constraints, everyone will most likely be organized by the group that they came with for the photo opportunity.
Q: How will I receive my photo from the Meet & Greet?
A: All photos will be uploaded to a website several days after the event for all VIP guests to easily download their photo.
Q: Can I bring my own camera to the pre-show party?
A: You can bring your camera phone and/or a standard point-and-shoot, but any cameras with detachable lenses will not be permitted. We will have a photographer available for the Meet & Greet photo so all personal cameras must be put away.
Q: What is a concert host?
A: The concert host is basically an extension of our Guest Services team at the event itself. He/she will be available for any questions or concerns that may arise during the VIP program.
Q: Can I acquire Accessible Seating as part of a VIP program?
Q: The people attending the concert with me may be arriving late. How would they get their items from VIP Check-in?
A: The original purchaser will check in for all package materials, and he/she will then be able to distribute accordingly. Thus, we advise for your whole party to come to VIP Check-in at the same time to make it quick and easy.
Q: I no longer have the credit card that was used to purchase my package. Will I still be able to check in for my package?
A: Yes! Please be sure to bring a valid photo ID and a copy of your order receipt to check in.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend or family member pick up the package on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or firstname.lastname@example.org to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to him/her to relay the information to the guest that is attending the event.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.
Q: What if I can no longer attend or change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.