Papa Roach Europe Tour 2017 – Experience Package FAQs
Q: Do the experience packages have a minimum age?
A: Most shows are open to guests of all ages. However, the age policy varies with each venue. You can typically find the age policy via the “more information” button on the ticketing page, but if it is not there, you may also refer to the venue’s website for details regarding your specific event.
Q: Can I choose whether I get a general admission standing ticket or a premium reserved ticket?
A: Yes! You can narrow down your ticket search during the ticket selection process as long as both are options available. Please note, most cities will only offer general admission standing tickets but some cities may offer both general admission and premium reserved options.
Q: Can I acquire Accessible Seating as part of an experience program?
A: Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about Accessible Seating as part of a n experience program, please reach out to us at firstname.lastname@example.org or 888-805-8930 immediately after purchase. We will walk you through any available options.
Q: What is an UPGRADE experience?
A: An UPGRADE includes the same amenities with the exception of a concert ticket. It is intended for guests that have already purchased their concert ticket. Please know all guests with an upgrade must purchase a ticket separately in order to utilize the upgrade experience!
Q: Can I purchase an experience package at the Box Office?
A: No, experience packages will not be available for purchase at the Box Office. You must purchase online ahead of time.
Q: Where will I receive my tickets?
A: During the purchase process, you will have the option to select your ticket delivery method. If you choose to have your tickets shipped to you, you will still need to check in with us at the event to ensure you get to take advantage of all the perks that come with your package! If you choose to pick up your tickets at Will Call, please swing by the venue box office to receive your tickets. We will have a separate check-in for you on the day of the show which is where you will pick up your experience credentials and merchandise. As it gets closer to the event the ticket purchaser will receive an informational email including the exact time and location for check-in. Please bring valid photo identification, and stay tuned for that email!
PLEASE NOTE: UPGRADE DOES NOT INCLUDE A CONCERT
Q: When can I check in and receive early entry?
A: While the exact time varies with each show, our check-in will generally occur about 2 hours before the main show starts. We will provide the specific times and check-in location for your show in our informational email about one week before the concert.
Q: Is parking included?
A: Parking is not included with this package, but parking may be available at the concert venue. Please refer to the venue’s website for more information regarding parking.
Q: If I’m unable to make it to VIP check-in, how can I receive my merchandise?
A: All merchandise must be redeemed on site at our VIP check-in. We are unable to ship out any merchandise post-event.
Q: Is there a secure space where I can leave my merchandise during the show?
A: Once you receive everything at check-in, you will most likely have the opportunity to bring items back to your car before entering the concert venue. As long as your concert ticket isn’t scanned yet, you can bring items back to your car. We understand that it’s not always comfortable to carry around your merchandise during the show – it makes it harder to dance!
Q: When will the Meet & Greet / GIF photo opportunity take place for ‘Born For Greatness’ guests?
A: The exact timing ultimately varies with each show but it will typically take place prior to doors opening. It is possible the Meet & Greet may overlap with the opening acts but that will not be the case for majority of shows. More specific times and locations will be announced in the informational email we will send to you about a week before the event.
Q: Can I get an autograph from the band members during the ‘Born For Greatness’ Meet & Greet?
A: Autographs are not included as part of this package, but we promise – the intimacy of the experience will more than make up for the lack of any signatures!
Q: What exactly is a GIF photo opportunity?!
A: You will have multiple quick photos with the band which will be composed into a GIF and delivered to you via email after the show.
Q: Can I get a solo GIF picture with Papa Roach?
Q: Can I get a solo on-stage photo at the microphone before the show holding Jerry’s guitar?
A: Yes! Please note, however, that Jerry will not be in this photo. All ‘Born For Greatness’ guests will be able to hold Jerry’s beloved guitar for an awesome on-stage photo.
Q: Can I bring my own camera?
A: You can bring your camera phone and/or a standard point-and-shoot, but any cameras with detachable lenses will not be permitted. We will have a photographer available for the Meet & Greet GIF photo so all personal cameras must be put away. We promise – you’ll have access to the high-quality photos a few days after the event!
Q: How many people will be able to ask the band a question during the Q&A?
A: Everyone will have the opportunity to submit their question ahead of time but there will be a select number of questions that will be answered. While not all guests will have the ability to have their question answered, it is still an incredible opportunity to get to know the band members. There are plenty of fun stories to be shared!
Q: What is the ‘Making of Crooked Teeth’ short documentary going to be like?
A: The short documentary will feature footage of the band behind the scenes creating their latest album. This will be never before seen footage and exclusively shown to our guests with experience packages!
Q: Can I upgrade to an experience package if I already purchased a regular ticket?
A: Our ability to upgrade depends on a few different factors – availability, the venue, and date of contact – but please reach out to our guest services team at 888-805-8930 to inquire about any upgrade availability, and we’d be happy to discuss your options with you!
Q: What is an on-site host?
A: The concert concierge is basically an extension of our Guest Services team at the event itself. He/she will be available for any questions or concerns that may arise during the VIP program.
Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?
A: The original purchaser will check in for all package materials, and he/she will then be able to distribute accordingly. Thus, we advise for your whole party to come to VIP check-in at the same time to make it quick and easy.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or email@example.com to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to him/her to relay the information to the guest that is attending the event.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?