Q: Do any of the packages have a minimum age?
A: None of the ticket packages have a minimum age. Of course, any alcoholic beverages are for patrons that are 21 years or older.
Q: Where will I receive my tickets?
A: Your tickets will be provided through the delivery method you select upon checkout. Your options are by mail, or held at will call. If you select will call, pick-up directions will be emailed out about a week before the event.
Q: Can I bring a camera in to the venue?
A: You will be allowed to bring a standard point-and-shoot camera. All camera phones are completely acceptable, however, cameras with detachable lenses will not be permitted.
Q: How will I be able to find all the amazing VIP amenities and services throughout the festival?!
A: Check out the Pemberton website for more festival information and details! Additionally, as it gets closer to the event, the ticket purchaser will receive an email with all important event details, including exact times and locations for the check-in and VIP activities.
Q: I typed my shipping address in wrong when I bought my ticket, what do I do?
A: If you need to make a change to your shipping address, you must do so no later than 4pm Pacific Time on Friday, June 12, 2015. We cannot make any address changes after this date.
HOW TO UPDATE YOUR PEMBERTON SHIPPING ADDRESS:
Start by logging into your Ticketfly Account: www.ticketfly.com/account
Enter your Ticketfly Account email address and password. Click “Submit.”
(Can’t remember your password? No problem! Click on the Forgot your password? link.)
Once you’re logged into your Ticketfly Account, click on “My Orders.”
All orders in your Ticketfly Account will be displayed.
Locate your PEMBERTON order, and click on that Order Number.
(Don’t see your Pemberton Order? You might have more than one Ticketfly Account.
Try logging in with your other email addresses.)
Scroll down to the shipping information section.
Below the words “Shipped To” is a link labeled “Edit.”
Click on the “Edit” link.
Enter the updated shipping information and save!
Make sure to DOUBLE CHECK that your address is correct! You’re Done!
Q: What if I change my mind and don’t want my package?
Q: Am I going to have an amazing time?