Phillip Phillips The Magnetic Tour 2018 Experience Packages FAQs
Q: Does this package have a minimum age?
A: Most shows are open to guests of all ages. However, the age policy varies with each venue. You can typically find the age policy via the “more information” button on the ticketing page, but if it is not there, you may also refer to the venue’s website for details regarding your specific event.
Q: Can I acquire Accessible Seating as part of a VIP program?
A: Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about Accessible Seating as part of a VIP program, please reach out to us at firstname.lastname@example.org or 888-805-8930 immediately after purchase. We will walk you through any available options.
Q: What does “General Admission ticket” mean?
A: General Admission Tickets provide access to the standing room area, typically on the floor of the venue. This means reserved seating is not included with your purchase.
Q: Can I purchase a ‘Magnetic’ Fan Experience or a ‘Raging Fire’ Meet & Greet Experience at the Box Office?
A: No, these packages will not be available for purchase at the Box Office. You must purchase online ahead of time.
Q: Where will I receive my tickets?
A: During the purchasing process, you will have the option to select the delivery method for your ticket. Please be sure to have your ticket in hand the day of show as we will not have any tickets.
Q: How will I receive the merchandise?
A: All merchandise items will be available for pickup at the venue. More details will be provided in the informational email.
Q: If I’m unable to make it to VIP Check-in, how can I receive my merchandise?
A: All merchandise must be redeemed on site at our VIP Check-in. We are unable to ship out any merchandise post-event.
Q: When can I check in for the VIP experience?
A: While the exact time varies with each show, check-in will generally occur about 2 hours before the doors open to the public. We will provide the specific times and check-in location for your show in our informational email about one week before the concert.
Q: Is VIP parking included?
A: Parking is not included with this package, but parking may be available at the concert venue. Please refer to the venue’s website for more information regarding parking.
Q: What is the private performance going to be like?
A: It will be a small performance. In one word: intimate.
Q: Can I get an autograph with Phillip Phillips during the meet & greet?
A: Autographs are not included as part of this package, but you will receive a limited edition tour poster signed by Phillip Phillips. ‘Magnetic’ Ultimate Fan Experience purchasers will also receive a signed copy of their show’s setlist available for pick-up after the show.
Q: Can I get a solo picture with Phillip Phillips during the photo opportunity?
A: Yes! All Meet and Greet guests will receive an individual photo with Phillip Phillips.
Q: What is an on-site concert host?
A: The on-site concert host is basically an extension of our Guest Services team at the event itself. He/she will be available for any questions or concerns that may arise during the VIP program.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our Purchase Policy for more detail.
Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?
A: The original purchaser will check in for all package materials, and he/she will then be able to distribute accordingly. Thus, we advise for your whole party to come to VIP check-in at the same time to make it quick and easy.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805 8930 or email@example.com to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to him/her to relay the information to the guest that is attending the event.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?