Phish Summer Tour 2022 FAQS
Please note, information on FAQs is subject to change.
Using this site – ADA Accessibility
If you use assistive technology (such as a Braille reader, a screen reader, or TTY) and the format of any material on this Web site interferes with your ability to access information, please contact us at accessibility@cidentertainment.com. To enable us to respond in a manner most helpful to you, please indicate the nature of your accessibility problem, the preferred format in which to receive the material, the Web address of the requested material, and your contact information.
Q: How should I purchase my package? Can I place my order over the phone?
A: We are unable to process any orders over the phone and therefore all packages must be purchased online. You should click the purchase button on our website next to the date you are interested in attending. You will then be directed to another site to make your order – the ticketing agent of the venue.
Q: Do these travel packages come with tickets to the show?
A: Yes! All travel packages come with 2 tickets to see Phish live at one of the tour stops. You will get the same perks as any other non-travel package guests with the same ticket-type in addition to all the perks you’ll get as a Travel Packager!
Q: Is there a payment plan for these travel packages?
A: Yes, there are payment plans for all travel packages! An initial 60% will be charged upon purchasing your package and the final 40% payment will be automatically deducted on 4/16/22. If you purchase after 4/16/22, you will be charged for the package in full upon your purchase. Please note: This is an automatic payment plan, meaning you won’t need to choose to enter it – you’re on the plan simply by clicking “purchase.” Please note – additional ticketing or purchase fees may apply.
Q: Can I acquire Accessible Seating?
A: Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about accessible seating as part of a purchase, please reach out to us at guestservices@cidentertainment.com immediately after purchase. We will go over any available options.
Q: Does this package have a minimum age?
A: Most shows are open to guests of all ages. However, the age policy varies with each venue. You can typically find the age policy via the “more information” button on the ticketing page, but if it is not there, you may also refer to the venue’s website for details regarding your specific event.
Q: Is there a child add on option?
A: No. The travel packages are set for 2 guests and we cannot modify to add additional guests or children in to them.
Q: Do you have any COVID guidelines?
A: Our program will follow any COVID measures or policies put in place by the tour and the venue. Please continue to check back to the venue website for updates.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend or family member pick up their ticket on my behalf?
A: You can do what is called an alternate pick-up! Simply provide the new guest with:
- A photocopy of your photo ID
- A photocopy of the credit card used during the purchase process
- A note authorizing the new guest to check in for your order.
These items can be digital copies or photos on a cellphone. If the new guest has these items, in addition to the show ticket(s), he/she will be able to check-in for the order without you being present. Please note that the informational email regarding check-in (and any additional email correspondence from us) is sent to purchasers only, so you will need to forward any emails to the new guest.
Q: What is a General Admission ticket?
A: General Admission tickets, also commonly labeled as “GA”, are tickets that have no specific seats assigned to them and are generally Standing Room Only.
Q: Where will I receive my travel package tickets?
A: On Location representatives will be at a designated location within the hotel to assist you. Here you can check in, and pick up your tickets, as well as any merchandise or additional items that come with your package. Basically, one-stop check-in for everything!
Please be sure to bring your photo ID and credit card. Although your room is paid for in full, you will need a credit card for any incidentals you may incur. As it gets closer to the event, the package purchaser will receive an informational email with the exact time and location for Travel Package check-in.
Q: If I’m unable to make it to check-in during check-in hours, how can I receive my merchandise?
A: Merchandise will be distributed at our check-in location. The informational email sent prior to the show date will note when and where to claim your package. If you do not collect your items during the check-in hours listed in the informational email, we are unable to mail the items after the show.
Q: Is parking included?
A: Parking is not included with this package, but parking may be available at the concert venue. Please refer to the venue’s website for more information regarding parking.
Q: Can I bring my own camera?
A: Typically, you can bring your camera phone and/or a standard point-and-shoot, but venues usually prohibit cameras with detachable lenses. Please be sure to reference the prohibited items list on the venue website. Depending on the show, staff may ask for personal cameras to be put away during the meet & greet. Additional day of show details will be provided within our informational email so please stay tuned for that.
Q: What is an on-site concert host?
A: The concert host is basically an extension of our Guest Services team at the event itself. He/she will be available for any questions or concerns that may arise during the program.
Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?
A: The original purchaser will check in for all package materials, and he/she will then be able to distribute accordingly. Thus, we advise your whole party to come to check-in at the same time to make it quick and easy.
Q: Can I use my On Location package for a contest/giveaway or to promote my website/product/event?
A: No. On Location’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from On Location and its partners. Please see our purchase policy for more detail.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?
A: ABSOLUTELY!
Foundation Ticket Specific FAQs
Q: Will Foundation Tickets be offered at all shows?
A: No, Foundation Tickets are only available for Atlantic City on 8/5, 8/6, and 8/7.
Q: Can I purchase a Foundation Ticket at the Box Office?
A: We advise purchasing Foundation Tickets ahead of time online as there are no guarantees they will be available for sale at the box office.
Q: Can I see the stage from the Foundation Lounge?
A: Yes!
Q: When can I check in for my Foundation Ticket amenities?
A: While the exact time varies with each show, check-in will generally occur about 2 hours before doors open to the public. We will provide the specific times and check-in location for your show in our informational email that will be sent about one week before the concert. Please refer to those confirmed times when sent to you!
Q: How will early entry for Foundation Ticket holders work?
A: Guests who arrive in time to participate in early entry will be provided with a numbered wristband that will be used to assign your place in line. A random number will be selected, and all guests will then be asked to line up in numerical order beginning with the randomly selected number.
