Phish Halloween 2016
Travel Package FAQs
Q: Do the Phish Halloween Travel Packages have a minimum age?
A: When purchasing a travel package, the purchaser must be at least 21 years of age to purchase a package and check in to the hotel. People under the age of 21 may still occupy a room; however the person whose name is booked on the reservation must be 21 years of age to check in and must present valid photo identification.
Q: Do these travel packages come with concert tickets?
A: Yes! All travel packages include concert tickets for all four nights of shows (October 28th, 29th, 30th, & 31st) for 2 people.
Q: If I purchase a Reserved Travel Package, where will my seats be?
A: Seat locations vary with each package and your time of search, however, your seat location will be displayed during the purchase process.
Q: Where will I receive my tickets?
A: CID Entertainment representatives will be at a designated location within the hotel to assist you. Here you can check in for your tickets and merchandise packages. As it gets closer to the event, approximately one week prior, the package purchaser will receive an informational email with the exact time and location for Travel Package Check-in.
Please be sure to bring your photo ID and credit card. Although your room is paid for in full, you will need a credit card for any incidentals you may incur.
Q: What time is check-in and check-out at each hotel?
A: We abide by the hotels’ standard check-in and check-out times, which are:
New York-New York Hotel & Casino: Check-in begins at 3pm each day and all guests must be checked out on the end of their stay by 11am.
ARIA Resort & Casino: Check-in begins at 3pm each day and all guests must be checked out on the end of their stay by 11am.
MGM Grand Hotel & Casino: Check-in begins at 3pm each day and all guests must be checked out on the end of their stay by 11am.
Q: Is parking provided at the hotel?
A: Travel Packages do not include parking. Please view the parking information on each hotel’s website:
New York-New York: https://www.newyorknewyork.com/en/amenities/parking.html
MGM Grand: https://www.mgmgrand.com/en/amenities/parking.html
Q: Can I purchase a travel package for just one night?
A: All travel packages available for this event are for four or five* nights only.
*5-Night packages are only available at the MGM Grand
Q: Is there a payment plan for these packages?
A: Yes, there are payment plans for all travel packages! An initial 60% will be charged upon purchasing your package and the final 40% payment will be automatically deducted on 9/14/16. If you purchase after 9/14/16, you will be charged for the package in full upon your purchase. Please note: This is an automatic payment plan, meaning you won’t need to choose to enter into it – you’re on the plan simply by clicking “purchase.”
Q: Will there be additional ticketing service fees on top of the package price?
A: Nope! The price you see is the price you pay.
Q: How can I book additional nights with my package?
A: If you would like to extend your stay beyond the travel package dates, you will need to book the additional night(s) through the hotel directly with the same room type as your package. Once you have booked the additional night(s), you may contact CID Guest Services at 888-805-8930 or at firstname.lastname@example.org with your reservation information and we would be happy to submit a request to the hotel to link the reservations.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member redeem the package on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or email@example.com to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?