TRAVEL PACKAGE FAQ
Q: How old do you have to be to purchase and check-in for a Travel Package?
A: You must be 21 to purchase and check in for the following hotels: Holiday Inn Elmira, Ramada Inn Painted Post, Hampton Inn Corning, Holiday Inn Express Painted Post, and Comfort Inn Corning. Other guests staying in the room can be under 21. You must be 18 to purchase and check in for the Hotel Ithaca.
Q: Where and when do I check-in to receive my tickets and merchandise?
A: We will have a separate Travel Package check-in at the hotel– this is where you will pick up your tickets, credentials and any additional merchandise. As it gets closer to the event, the ticket purchaser will receive an informational email with all of the event details including the times and locations for check-in, so be sure to use a valid email address when purchasing. Please be sure to bring valid photo identification when checking in.
Q: Are room upgrades available?
A: Room upgrades are not available through CID Entertainment. If you would like to upgrade your room type we suggest that you contact the hotel directly to confirm availability and upgrade pricing. Guests are responsible for confirming all details and paying the hotel directly for all associated upgrade charges.
Q: Can I add additional nights to my Hotel Package?
A: For additional nights, please book an independent reservation for those nights in the same type of room (same bed type) with the hotel directly. Please contact us with the new reservation number and your CID Entertainment order number, and our hotel team will work to combine your stay. We can be reached at magnaball@cidentertainment.com or by phone at 888-805-8930.
Q: Can more than two people stay in a hotel room?
A: Hotel occupancy is based on the packages that we sell, for either two or four guests. We cannot allow additional persons above the package occupancy to occupy the rooms.
Q: Can our room be next to our friends? Can they be connected?
A: Please contact our Guest Services team after purchasing and we will do our best to put you next to, or as close as possible, your friends. Connecting rooms are rare, but we will do our best. Please have both your and your friend’s order numbers with you when you call or email.
Q: Can we check in early to the hotel? Will the hotel hold our bags if our room isn’t ready? I wanted to get to the festival ASAP?
A: Standard hotel check-in times apply across all of our hotels. However, we have communicated with each of our hotels and they have assured us that they will do everything in their power to get our rooms in as early as possible. If you would like to head to the festival before your room is ready for check in, the hotel will gladly hold your luggage until you return from the festival that evening.
Q: How far is my hotel from the festival?
A: Hampton Inn Corning – 22.1 Miles / 30 Min
Comfort Inn Corning – 17.6 Miles / 26 Min
Holiday Inn Express Painted Post – 21 Miles / 28 Min
Staybridge Suites Corning – 17.4 Miles / 26 Min
Holiday Inn Elmira – 25.1 Miles / 34 Min
Ramada Inn Painted Post – 20.8 Miles / 29 Min
Q: Do the tickets get me access to the campground?
A: Yes, your tickets give you access to the General Admission campground only.
Q: Is there a payment plan for this package?
A: Yes! An initial 60% deposit is needed to reserve your package followed by a the remaining 40% payment due 6/19/15. The final payment will be automatically charged on the same card used for the deposit.
Q: What time does the shuttle to and from the festival run?
A: Shuttles will run to and from the festival multiple times on a pre-determined schedule each day. We will make sure you make it to the music on time and you will not have to leave early! The package purchaser will get an informational email with shuttle times and other travel package information about a week before the event.
Q: My friend is arriving before me, could he get in the room before I arrive to receive the festival wristbands?
A: You will need to add your friend’s name to your room reservation so that they are able to check into your room when they arrive to the hotel. Your friend will be able to get a room key but the original purchaser must be the one to pick up all tickets and merchandise at the Travel Package Check In.
Q: I purchased packages for my family, but I will not be in attendance. How can they pick up their tickets?
A: Please have the purchaser contact Guest Services at 888-805-8930 to issue a name change to a person or family member attending at least one week prior to show date.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Terms of Use for complete details.
Q: Am I going to have an amazing time?
A: ABSOLUTELY!
