Please note, information on FAQs is subject to change.
TRAVEL PACKAGE FAQ
Q: Does the Phish Summer Tour travel packages have a minimum age?
A: The check-in age requirement may be 18+ or 21+ depending on the hotel’s policy. Please note the age policy of the hotel you are interested in prior to purchase.
Q: Do these travel packages come with tickets?
A: Yes! All travel packages come with 2 tickets. You will get the same perks as any other non-travel package guests with the same ticket-type in addition to all the perks you’ll get as a Travel Package guest.
Q: Is there a payment plan for these packages?
A: Yes, there are payment plans for all travel packages! An initial 60% will be charged upon purchasing your package and the final 40% payment will be automatically deducted at a later date. Atlantic City travel packages will be billed the final 40% on 3/18/20.
All other cities travel packages remaining 40% will be billed on 4/1/20. If you purchase an Atlantic City package after 3/18/20 or any other hotel travel package after 4/1/20 you will be charged for the package in full upon your purchase. Please note: This is an automatic payment plan, meaning you won’t need to choose to enter into it – you’re on the plan simply by clicking “purchase.” Please note – additional ticketing or purchase fees may apply.
Q: Are there additional fees to the prices shown on this page?
A: Additional fees may apply during the purchase process. Fees will only be added for the initial deposit, and they will be clearly reflected before you check out.
Q: Can I purchase a package over the phone?
A: Unfortunately, we are unable to process any orders over the phone and therefore all packages must be purchased online. However, we’re happy to help walk you through the purchasing process if you’d like to give us a ring at 888-805-8930.
Q: Where will I receive my tickets?
A: If you’ve purchased a hotel travel package, CID Entertainment representatives will be at a designated location within the hotel to assist you. Here you can check in, and pick up your tickets, as well as any merchandise or additional items that come with your package. Basically, one-stop check-in for everything!
Please be sure to bring your photo ID and credit card. Although your room is paid for in full, you will need a credit card for any incidentals you may incur. As it gets closer to the event, the package purchaser will receive an informational email with the exact time and location for Travel Package check-in.
Q: What time is check-in and check-out at each hotel?
A: We abide by the hotels’ standard check-in and check-out times, which are:
Hyatt Centric Atlanta / Hard Rock Tahoe / Hyatt Regency Denver / Westin Denver Downtown / Best Western Plus Lake Front Hotel / Tropicana AC / Claridge – a Radisson Hotel / Borgata / Hard Rock Atlantic City
Check-in begins at 4pm each day and all guests must be checked out at the end of their stay by 11am.
Hotel Monaco Denver / Sheraton Atlantic City Convention Center Hotel
Check-in begins at 3pm each day and all guests must be checked out at the end of their stay by 12pm.
Q: Is parking provided at the hotel?
A: Hotel parking is not included in the package. Valet and self-parking are available upon arrival for additional fees. As it gets closer to the event, the package purchaser will receive an email with all of the event details.
Q: Do I need to purchase a venue parking pass/is shuttle service included in my package?
A: Shuttle transportation is included in the hotel travel packages available at The Gorge and in Denver. Hotel travel package options in Lake Tahoe, Atlanta and Atlantic City do not include shuttle transportation.
Q: Can I extend my stay beyond the travel package dates?
A: During the purchase process for your travel package, you may be able to purchase additional night(s) pending availability.
If you would like to add extra additional nights to your order that we do not offer, you will need to book those nights directly with the hotel. Please note, the front desk will most likely not have your travel package reservation information yet.
Once you’ve booked the additional night(s), please reach out to our Guest Services team at guestservices@cidentertainment.com with your reservation information and we’d be happy to submit a request to the hotel to link the reservations. While the hotel will always do their best to accommodate, there is a small chance you may have to switch rooms as all additional night requests are based on hotel availability.
FOUNDATION TICKET PACKAGE FAQ
Q: Where will the viewing area be located with the Foundation Ticket package option?
A: The viewing area will be located on the field or beach, providing a great vantage point for Foundation Ticket package holders to watch the show. The specific location inside the venue will be determined closer to the show. Please note: The viewing area will not be elevated.
Q: How long will the lounge be open for Foundation Ticket package holders?
A: The lounge will be open from before Early Entry begins through the entire show (ending after the encore). Guests participating in early entry will be able to access the lounge before Early Entry begins.
Q: Is all food included for Foundation Ticket package holders?
A: Yes, all food in the lounge is included with your ticket package! Drinks are not included, but there will be a cash bar available.
Q: How will the early admission into the concert field via random number line-up work?
A: Foundation Ticket guests who want to participate will get a number when they arrive at the lounge. We will then pick a random number which will be the first person in line. For example, if we gave out 10 wristbands (this is just an arbitrary number for the purposes of this FAQ), and we chose number 7 as the first number. The line would go 7, 8, 9, 10, 1, 2 – and so on and so forth. We will not separate pairs if someone is with a partner. We will send an informational email about a week before the event with specific timing for early entry.
Q: Are there additional fees to the prices shown on this page?
A: Additional fees may apply during the purchase process. Any additional fees will be clearly reflected before you check out.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or guestservices@cidentertainment.com to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?
A: ABSOLUTELY!
