Q: Can I choose which row my seat is for the show?
A: The Ranger Pass includes one premium seat in the first (15) rows. The ticketing system will automatically give you the best seat(s) available with the Ranger Pass at your time of search.
Q: Does my child need a Ranger Pass as well?
A: All ticket holders are required to purchase a Ranger Pass in order to attend the Ranger Base. Some venues have an age policy where babies and small toddlers do not require a ticket. Please contact our Guest Services team at email@example.com or at 888-805-8930 to find out the age policy for a particular venue.
Q: Can I acquire Accessible Seating as part of this program?
A: Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about Accessible Seating as part of a VIP program, please reach out to us at firstname.lastname@example.org or 888-805-8930 immediately after purchase. We will walk you through any available options.
Q: Where will I receive my tickets?
A: If you did not receive them in the mail or via e-ticket, you will pick up your tickets at the venue box office. We will have a separate Ranger Pass check-in for you on the day of the show which is where you will pick up your credentials and merchandise. As it gets closer to the event, the ticket purchaser will receive an informational email with all of the event details including the times and locations for all Ranger Pass activities. Please be sure to bring valid photo identification.
Q: Is parking included?
A: Parking is not included. Please refer to the venue for more info regarding parking.
Q: When will the photo opportunity take place?
A: The photo opportunity will take place after the show in the Ranger Base. More specific times will be announced in the informational email we will send to you approximately one week prior to the event.
Q: Can I bring my own camera to the Ranger Base?
A: Yes! You will be allowed to bring a standard point-and-shoot camera. All camera phones are acceptable, however, cameras with detachable lenses will not be permitted.
Q: If I’m unable to make it to Ranger Pass Check-in, how can I receive my merchandise?
A: All merchandise must be redeemed on-site at our Ranger Pass Check-in. We are unable to ship out any merchandise post-event.
Q: Will the cast members be able to sign autographs during the Photo Opportunity?
A: There is no guarantee that cast members will be able to sign autographs due to time constraints.
Q: How will I receive my photo from the Ranger Base?
A: All photos will be uploaded to a website for all Ranger Pass guests to easily download their photo. This information will be detailed in the informational email and will be provided to you upon check-in.
Q: The people attending the show with me may be arriving late. How would they get their tickets, merchandise, etc.?
A: The original purchaser will have all tickets prior to the show and will need to distribute accordingly. However, we advise everyone enter the show all at once to ensure that all VIP credentials and gifts are received.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or email@example.com to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?