2-day Chicago VIP & UPGRADES HOTEL ROOMS ONLY VIA CURADORA FAQ
*Local liquor laws apply
**VIP UPGRADE DOES NOT INCLUDE A TICKET TO THE SHOW. YOU MUST HAVE A TICKET TO THE SHOW IN ORDER TO REDEEM THE VIP PACKAGE ELEMENTS.
Please note, attendees must be 16+
9/23/16 & 9/24/16
To take advantage of the Two-Day VIP Upgrade, please arrive at the venue on September 23rd between 2:30pm - 4pm and head to the VIP check-in at Gate 1. The VIP Pre-Party begins at 4pm, and early entry will begin at approximately 4:45pm. Two-Day VIP Upgrades are available for $224.50. Debit and Credit Cards will be accepted on site for day of show upgrades.
PrettyLights has proudly partnered with Curadora to provide fans with an easy, interactive way to find a great hotel near all the action in Chicago, IL. The search engine has pre-populated the event location and dates to simplify the booking process, and filters results based on distance to the venue, price per night, star and guest ratings, amenities or perks, and suggested nearby attractions. Start your search at one of the links below!
*Hotel reservations only. Event admission and VIP package elements not included.
Q: Does this package have a minimum age?
A: Yes. All guests must be at least 16 years of age to attend.
Q: Can I purchase a VIP Package at the Box Office?
A: No, VIP Packages will not be available for purchase at the Box Office. You must purchase online ahead of time.
Q: Where will I receive my tickets?
A: We will have a separate VIP check-in area for you on the day of the show. This is where you will pick up your ticket, credentials and merchandise. As it gets closer, approximately one week prior to the event, the ticket purchaser will receive an informational email including the exact time and location for VIP check-in. Please remember to bring valid photo identification with you in order to redeem your package.
Q: When can I check in as a VIP guest?
A: While the exact time varies with each show, VIP check-in will generally occur about 2 hours before the show starts. We will provide the specific times and check-in location for your show in our informational email about one week before the concert.
Q: Is VIP parking included?
A: Parking is not included with this package. You can view parking information here.
Q: What can I bring into the venue?
A: We abide by the venue’s policies regarding permitted/prohibited items. You can view a list of permitted/prohibited items here.
Q: Can I upgrade to a VIP package if I already purchased a regular ticket?
A: Our ability to upgrade depends on a few different factors – availability, the venue, and date of contact – but please reach out to our guest services team at 888-805-8930 or via email at firstname.lastname@example.org to inquire about any upgrade availability, and we’d be happy to discuss your options with you!
Q: What is a concert concierge?
A: The concert concierge is basically an extension of our Guest Services team at the event itself. He/she will be available for any questions or concerns that may arise during the VIP program.
Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?
A: The original purchaser will check in for all package materials, and he/she will then be able to distribute accordingly. Thus, we advise for your whole party to come to VIP check-in at the same time to make it quick and easy.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or email@example.com to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to him/her to relay the information to the guest that is attending the event.
Q: What if I change my mind and don’t want my package or can no longer attend?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?