Q: Do the Riot Fest Travel Packages have a minimum age?
A: Riot Fest is open to people of all ages! This policy applies to all VIP and Super VIP programs. However, when purchasing a travel package, all persons must be at least 21 years of age to check into the Sheraton Downtown Denver and at least 18 years of age to check into the Hotel Monaco Downtown Denver. Persons under the age of 21 and 18 years may still occupy a room; however the person whose name is booked for the reservation must be 21 or 18 years of age to check in and must present valid photo identification.
If any VIP or Super VIP purchasers are under 21, they will not be allowed to purchase or consume alcohol.
Q: Do these travel packages come with festival-access?
A: Yes! All travel packages come with either 2 or 4 GA, VIP, or Super VIP Tickets.
Q: Can I upgrade from GA or VIP to Super VIP? Can I upgrade from GA or VIP tickets to a travel package?
A: Yes! Please contact our friendly guest services team at 888.805.8930 or firstname.lastname@example.org to inquire about upgrading your tickets.
Q: Where will I receive my tickets?
A: CID Entertainment representatives will be in the main lobby of the hotel to assist you. Here you can check-in and pick up your tickets for a weekend of fun! Please bring your receipt, picture ID, and credit card. As it gets closer to the event, the package purchaser will receive an e-mail with all of the event details, including exact times and locations for the check-in and Super VIP activities if purchased.
Q: What time is check-in and check-out at the Sheraton Denver Downtown and the Hotel Monaco?
A: Standard hotel check-in times apply. Check-in begins at 3pm each day and all guests must be checked out on the end of their stay by 12pm. The hotel will be more than happy to check-in guests who arrive early if there is availability. Early check-in is not guaranteed. If you would like to head into the festival before your room is ready for check-in, the hotel will gladly hold your luggage until you return from the festival that evening.
Q: Is parking provided at the hotel?
A: Hotel parking is not included in this package. Valet parking is available for an additional fee for all hotel guests.
Q: How far are the hotels from the festival?
A: The Hotel Monaco is about three miles away from all of the fun and music. The Sheraton Downtown Denver is just a little bit over three miles away from all of the action.
Q: As a Super VIP guest, how will I be able to find all the amazing VIP/Super VIP amenities and services throughout the festival?
A: Check out the Riot Fest website for more festival information and details! Additionally, as it gets closer to the event, the ticket purchaser will receive an e-mail with all important event details, including exact times and locations for check-in and Super VIP activities.
Q: As a Super VIP, will I have access to all GA and VIP areas and amenities?
A: Yes! You will be able to access any area of the festival that General Admission and VIP guests are permitted to access. The only VIP element that will not be included in the Super VIP packages are the drink tickets, but you will enjoy an open bar and snacks at the Super VIP-only ‘Big Top’ Lounge.
Q: How will I receive my festival passes?
A: This depends on whether you are a travel package guest, or a Super VIP Guest. For travel packages, the original purchaser will pick up entrance wristbands and merchandise for ALL guests in the party upon check-in at the hotel. Super VIP guests will be emailed more information regarding pick-up prior to the event.
Q: I purchased a travel package for my family, but I will not be in attendance. Can they check-in at the hotel on my behalf?
A: Please have the purchaser contact Guest Services at 888.805.8930 to issue a name change to a person or family member attending at least one week prior to the festival.
Q: Is there a payment plan for the travel packages?
A: Yes, there are payment plans for all travel packages! An initial 65% will be charged upon purchasing your package and the final payment invoice will be sent to you via email by TicketFly around July 17. You will need to re-enter your credit card information for the final charge and to purchase your tickets.
Q: What if I change my mind and don’t want my package or Super VIP tickets?
A: All tickets and packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Still got questions?
A: Check out the festival’s website right here: http://riotfest.org/denver/
Q: Am I going to have an amazing time?