Robert Randolph ‘Got Soul’ Soundcheck Upgrade FAQs
Q: Does the ‘Got Soul’ Soundcheck experience include a ticket to the show?
A: Each ‘Got Soul’ Soundcheck Experience package includes a ticket to the concert. Please note, the ‘Got Soul’ Soundcheck upgrades do not include a ticket to the concert. All guests with an upgrade package must purchase a concert ticket on their own in order to gain entry into the venue
Q: Does this package have a minimum age?
A: Most shows are open to guests of all ages. However, the age policy varies with each venue. You can typically find the age policy via the “more information” button on the ticketing page, but if it is not there, you may also refer to the venue’s website for details regarding your specific event.
Q: Can I acquire Accessible Seating as part of a VIP program?
A: Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about Accessible Seating as part of a VIP program, please reach out to us at firstname.lastname@example.org or 888-805-8930 immediately after purchase. We will walk you through any available options.
Q: Can I purchase a ‘Got Soul’ Soundcheck experience at the Box Office?
A: No, packages will not be available for purchase at the Box Office. You must purchase online ahead of time.
Q: Where will I receive my credentials?
A: All credentials will be available for pickup at the venue. As it gets closer to the event, an informational email will be sent with further details regarding time and location. Please be sure to bring valid photo ID to pick up everything.
Q: When does the program start?
A: Generally the program will begin two hours the doors open to the public. More specific times will be announced in the informational email we will send to you about a week before the event.
Q: How will I receive the merchandise?
A: All merchandise items will be available for pickup at the venue. More details will be provided in the informational email.
Q: If I’m unable to make it to VIP Check-in, how can I receive my merchandise?
A: All merchandise must be redeemed on site at our VIP Check-in. We are unable to ship out any merchandise post-event.
Q: Can I bring my own camera?
A: You can bring your camera phone and/or a standard point-and-shoot, but any cameras with detachable lenses will not be permitted. We will have a representative available to assist with taking the photos on stage.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our Purchase Policy for more detail.
Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?
A: The original purchaser will check in for all package materials, and he/she will then be able to distribute accordingly. Thus, we advise for your whole party to come to VIP check-in at the same time to make it quick and easy.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or email@example.com to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to him/her to relay the information to the guest that is attending the event.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?