Sam Hunt ’15 in a 30’ 2017 Tour
Q: Does this package have a minimum age?
A: The majority of shows are open to people of all ages! However, the age policy varies with each venue. Please refer to the venue age restrictions for each show.
Q: Do the ‘House Party Experience’ and the ’15 in a 30 Gold Package’ include a ticket to the show?
A: Yes! Each ‘House Party Experience’ and ’15 in a 30 Package’ includes one ticket to the concert! During the purchase process, you will be able to choose your ticket type based on availability. Generally the packages with GA pit tickets will sell out first. In that case, the ticketing page will automatically default to the best available seating option we have available. During the purchasing process, you will have the option to select the delivery method for your ticket. Please be sure to have your ticket in hand the day of show as we will not have any tickets.
Q: Can I acquire Accessible Seating as part of a VIP program?
A: Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about Accessible Seating as part of a VIP program, please reach out to us at email@example.com or 888-805-8930 immediately after purchase. We will walk you through any available options.
Q: Where will I receive my VIP credentials and merchandise?
A: All VIP credentials and merchandise will be available for pickup at the venue. As it gets closer to the event, an informational email will be sent with further details regarding time and location. Please be sure to bring valid photo ID to pick up everything.
Q: If I’m unable to make it to VIP Check-in, how can I receive my merchandise?
A: All merchandise must be redeemed on site at our VIP Check-in. We are unable to ship out any merchandise post-event.
Q: When can I check-in as a VIP guest?
A: The exact time varies with each show. Generally check-in will occur about 2 hours before the main show starts. More specific times will be provided in the informational email to ensure you don’t miss anything!
Q: Is VIP parking included?
A: Parking is not included in these packages. Please refer to the venue for more info regarding parking.
Q: If I purchased the “House Party” Experience, when will the pre-show performance take place?
A: The pre-show acoustic performance will take place during the pre-show party in Sam Hunt’s “House Party”. It is possible that Sam’s pre-show performance may overlap with the opening acts for the main show. In most cases, guests are free to come and go from the VIP lounge to enjoy the opener before Sam’s acoustic performance although this will differ among venues depending on their policies. More specific times and locations will be announced in the informational email we will send to you about a week before the event.
Q: Is there a secure space that I can leave my poster during the show?
A: Once you receive everything at check-in, you should have the opportunity to bring items back to your car before entering the concert venue.
Q: Will Sam be signing autographs?
A: This package does not include a Meet & Greet so there will not be any autographs signed due to time constraints.
Q: Can I bring my own camera to the pre-show party?
A: All camera phones are acceptable, however, cameras with detachable lenses will not be permitted. You will be able to bring standard point-and-shoot cameras.
Q: The people attending the concert with me may be arriving late. How would they get their credentials and merchandise, etc.?
A: The original purchaser will pick up everyone’s merchandise and VIP credentials. They will have to distribute accordingly. We advise everyone enter the concert all at once.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or firstname.lastname@example.org to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick-up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?