‘Say the Words’ VIP FAQs
Q: Does the ‘Say the Words’ VIP Experience have a minimum age?
A: The majority of shows are open to people of all ages! However, the age policy can vary with each venue. Please refer to the venue age restrictions for each show.
Q: Can I choose where my seat is for the show?
A: During the ticket selection process, you can narrow down your search depending on what is still available.
Q: Can I acquire Accessible Seating as part of a VIP program?
A: Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about Accessible Seating as part of a VIP program, please reach out to us at email@example.com or 888-805-8930 immediately after purchase. We will walk you through any available options.
Q: What is the difference between the ‘Say the Words’ VIP Experience and Upgrade?
A: The experience includes a ticket to the concert and the upgrade does not. All guests that purchase an upgrade must have their own tickets to the show in order to gain entry.
Q: Where will I receive my VIP credentials?
A: All VIP credentials will be available for pickup at the venue. As it gets closer to the event, an informational email will be sent with further details regarding time and location.
Q: Is VIP parking included?
A: Parking is not included. Please refer to the venue for more details regarding parking.
Q: What time does the VIP program start?
A: A: The VIP program will take place after the concert. Upon arrival, all VIP guests will receive a Meet & Greet info letter with further instructions on where to meet the tour representative after the main show. More specific details on where to receive the info letter will be provided in the an email we will send out about a week before the event.
Q: How will I received the merchandise?
A: All merchandise items will be conveniently mailed out! A survey will be sent to all guests to collect preferred shipping addresses.
Q: Can I bring my own camera to the Meet & Greet?
A: Yes! You will be allowed to bring a standard point-and-shoot camera. All camera phones are acceptable, however, cameras with detachable lenses will not be permitted. We will have a representative available to assist with taking the photo.
Q: Will Sara Evans be signing autographs?
A: Sara Evans will be able to autograph one item per person! Additionally all VIP packages include an autographed 8×10 print that will be signed ahead of time.
Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?
A: The original purchaser will pick up everyone’s tickets and merchandise at check-in. They will have to distribute accordingly. We advise everyone enter the concert all at once.
Q: I purchased packages for my family, but I will not be in attendance. How can they pick up their tickets on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or firstname.lastname@example.org to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick-up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy
for more detail.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?