Slightly Stoopid Red Rocks 2022 FAQs
GENERAL FAQs
Q: Does this package have a minimum age?
A: This show is open to all ages, however, you must be at least 18 years of age with valid photo identification in order to purchase and check-in for a travel package.
Q: Can I acquire Accessible Seating as part of the Stoopidhead program?
A: Red Rocks offers Accessible Seating for guests. Availability and type of accessible seating tickets will vary based on when you purchase. If you would like to inquire about accessible seating as part of the Stoopidhead program, please reach out to us at guestservices@cidentertainment.com immediately after purchase. We will go over any available options.
Q: Do I need to purchase a parking pass for the venue?
A: It is not necessary to purchase parking passes with this travel package. Shuttle service between the hotel and venue is included in your package. We will let you know the specific shuttle schedule closer to the event – stay tuned for an informational email!
Q: Where will I receive my Stoopidhead tickets?
A: CID Entertainment representatives will be onsite at Red Rocks on the day of show to assist you. Here you can check in, and pick up your tickets, as well as any merchandise or additional items that come with your package. Basically, one-stop check-in for everything!
Q: If I’m unable to make it to Event Check-in during check-in hours, how can I receive my merchandise?
A: All merchandise must be redeemed on site at our Event Check-in. Unfortunately, we are unable to ship out any merchandise post-event.
Q: I purchased a Red Rocks Shuttle pass, will that get me to the venue in time for VIP check-in?
A: Red Rocks shuttles are intended to transport guests to the venue in time for general doors. While timing is not confirmed until closer to the event for our programs it is likely that our check-in will open prior to general doors.
Q: Is parking included at Red Rocks?
A: Parking is not explicitly included with this package, but parking is complimentary at Red Rocks Amphitheatre.
Q: Can I upgrade to a Stoopidhead package if I already purchased a regular ticket?
A: Our ability to upgrade depends on a few different factors – availability, and date of contact – but please reach out to our guest services team at guestservices@cidentertainment.com to inquire about any upgrade availability, and we’d be happy to discuss your options with you!
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?
A: For tickets in rows after 4, you can do what is called an alternate pick-up! Simply provide the new guest with a photocopy of your photo ID and a note authorizing the new guest to check in for your order. These items can be digital copies or photos on a cellphone. As long as the new guest has these items, he/she/they will be able to check-in for the order without you being present. Please note that the informational email regarding check-in (and any other emails correspondence from us) is sent to purchasers only, so you will need to forward any emails to the new guest.
Per Red Rocks’ ticket policy, tickets purchased in Rows 1-4 are non-transferable, meaning they must be used by the original purchaser. All members of the original purchaser’s ticketed party must arrive together at the venue gates for entry into the venue, and again at the designated section with these tickets. We cannot authorize any alternate pickups for any tickets in these rows. We cannot make any exceptions. More info on Flash Seats is below.
https://www.redrocksonline.com/flashseats
TRAVEL PACKAGE FAQs
Q: Do these travel packages come with event-access?
A: Yes! All travel packages come with either 2 Stoopidhead packages or 2 Backstage Tour packages. You will get the same perks as any other non-travel package guests with the same ticket-type in addition to all the perks you’ll get as a Travel Packager!
Q: What time is check-in and check-out at the hotel?
A: We abide by the hotel’s standard check-in and check-out times, which are:
The Hotel Monaco
Check-in begins at 3pm each day and all guests must be checked out on the end of their stay by 12pm.
Q: Is there a payment plan for these travel packages?
A: Yes, there are payment plans for all travel packages! An initial 60% will be charged upon purchasing your package and the final 40% payment will be automatically deducted on 6/29/22. If you purchase after 6/29/22, you will be charged for the package in full upon your purchase. Please note: This is an automatic payment plan, meaning you won’t need to choose to enter it – you’re on the plan simply by clicking “purchase.” Please note – additional ticketing or purchase fees may apply.
Q: Where will I receive my tickets as a travel package guest?
A: CID Entertainment representatives will be at a designated location within the hotel to assist you. Here you can check in, and pick up your tickets, as well as any merchandise or additional items that come with your package. Basically, one-stop check-in for everything!
Please be sure to bring your photo ID and credit card. Although your room is paid for in full, you will need a credit card for any incidentals you may incur. As it gets closer to the event, the package purchaser will receive an informational email with the exact time and location for Travel Package check-in.
Q: Is parking provided at the hotel?
A: Hotel parking isn’t included in the package. Valet parking is available upon arrival for additional fees. However, our complimentary shuttle transportation is available to and from the venue. As it gets closer to the event, the package purchaser will receive an email with all of the event details, including the times and locations for the shuttle services.
Q: Can I extend my stay beyond the travel package dates?
A: Yes, during the purchase process for your travel package, you will be able to purchase additional nights pending availability. If you would like to add additional nights beyond that, please book an independent reservation for those nights in the same type of room (same bed type) with the hotel directly. Please contact us with the new reservation number, date of your additional night, and your travel package order number. Our hotel team will work to combine your stay.
Q: How far is the hotel from the Red Rocks Amphitheatre?
A: The Hotel Monaco is 16.6 miles from the event. About 25 minutes in our comfy shuttles.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?
A: ABSOLUTELY!
