Southern Ground Travel Packages FAQ
Q: Do the Southern Ground Travel Packages have a minimum age?
A: When purchasing a travel package, all persons must be at least 21 years of age to check into the hotel. People under the age of 21 years may still occupy a room; however the person whose name is booked for the reservation must be 21 years of age to check in and must present valid photo identification.
Q: Do these travel packages come with festival access?
A: Yes! All travel packages for the Courtyard Charleston Historic District come with either 2 or 4 GA passes, 2 VIP passes, or 2 Standard/Premium Stage Box passes. The Hampton Inn CharlestonDaniel Island travel packages come with 2 VIP or 2 Standard/Premium Stage Box passes.
Q: Where will I receive my tickets?
A: A CID Entertainment representatives will be at a designated location within the hotel to assist you. Here you can checkin and pick up your tickets for a weekend of fun! Please be sure to bring your photo ID and credit card. Although your room is paid for in full, you will need a credit card for any incidentals you may incur. As it gets closer to the event, the package purchaser will receive an informational email with the exact time and location for the checkin.
Q: What time is check-in and check-out at each hotel?
Courtyard Charleston Historic District: Check-in begins at 4pm each day and all guests must be checked out on the end of their stay by 11am.
The Hampton Inn Charleston-Daniel Island: Check-in begins at 4pm each day and all guests must be checked out on the end of their stay by 12pm.
CID Travel Package check-in for both the Courtyard Charleston Historic District and The Hampton Inn Charleston-Daniel Island will begin at 11am and end at 9pm on April 16th. During that time the purchaser will be able to pick up all of their package credentials including tickets, shuttle passes, and merchandise. Express checkin and checkout is available upon request but please call the hotel to arrange those accommodations.
Q: Is parking provided at the hotel?
A: Parking is not included in the hotel travel package. Valet and self parking are available for an additional fee for all hotel guests.
Q: What is the festival address?
A: 1990 Daniel Island Drive, Charleston, SC 29492
Q: How far is each hotel from the festival?
Courtyard Charleston Historic District (125 Calhoun St, Charleston, SC 29401): 14.3 Miles (approx. 22 minutes) from venue
Hampton Inn Daniel Island (160 Fairchild St, Charleston, SC 29492): 0.6 Miles (approx. 12 minutes) from venue
Q: Where can I find parking at the festival?
A: Premier Parking is available for purchase through the Southern Ground Festival website for $25.00 each day. Shuttles will also be running from the hotel to the festival all weekend long!
Q: As a VIP/Premium guest, how will I be able to find all the amazing VIP/Premium amenities and services throughout the festival?
A: Check out the Southern Ground website for more festival information and details! Additionally, as it gets closer to the event, the purchaser will receive an email with all important event details
Q: As a VIP, will I have access to all GA areas?
A: Yes! You will be able to access any area of the festival that General Admission guests are permitted to access.
Q: I purchased a travel package for my family, but I will not be in attendance. Can they checkin at the hotel on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-8058930 or guestservices@cidentertainment.com to authorize an alternate pickup person at least 2 weeks before the event date. This authorization will allow a friend or family member to pickup the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.
Q: What if I change my mind and don’t want my package?
A: All packages are nonrefundable. Please refer to the Purchase Policy for complete details.
Q: Still got questions?
A: Check out the festival’s own FAQ here: http://charleston.southerngroundfestival.com/faq
Q: Am I going to have an amazing time?
A: ABSOLUTELY!
