CID Entertainment has partnered with Spafford once again to offer ‘All In’ VIP Experiences that include concert admission with early entry, an invitation to soundcheck before the show on December 30, a signed poster, and an invitation to a catered brunch with Spafford. Travel Packages featuring VIP access and hotel accommodations are also available for fans coming from out of town.
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"All In" VIP Experience 3-night "All In" VIP Travel Package for 2 People FAQ
*2-night tickets include concert access on 12/29 & 12/30 and 3-night tickets include concert access on 12/29, 12/30 & 12/31
**Please note, 2-night “All In” VIP Experiences are 16+. 3-night “All In” VIP Experiences are 18+.
December 29 & 30, 2017
December 29, 30 & 31, 2017
Coming from out of town or looking for a place to stay? “All In” VIP Travel Packages include VIP perks, plus hotel accommodations in the heart of Phoenix at the Sheraton located within walking distance to the Crescent Ballroom. Sheraton hotel rooms feature flat-screen TVs, mini fridges and coffeemakers. It gets even better: the hotel has an outdoor pool & hot tub for relaxing before the Spafford festivities! VIP Travel Package guests will also take home an additional merchandise gift, just because.
*Please note, you must be 18+ to purchase this package and check in to the hotel. All 3-night All In VIP guests must be 18+.
“All In” VIP Experience FAQs
Q: Does this package have a minimum age?
A: Yes – all attendees for the “All-in” 2-night VIP experience must at least 16 years of age. All attendees for the “All-in” 3-night VIP experience must be at least 18 years of age. Please be sure to bring a valid government issued photo I.D.
Q: Can I acquire Accessible Seating as part of a VIP program?
A: Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about Accessible Seating as part of a VIP program, please reach out to us at guestservices@cidentertainment.com or 888-805-8930 immediately after purchase. We will walk you through any available options.
Q: How will I receive my ticket?
A: During the purchasing process, you will have the option to select the delivery method for your ticket. Please be sure to have your ticket in hand the day of show as we will not have any tickets.
Q: When can I check in as a VIP guest?
A: VIP check-in will occur approximately 2 hours before the doors to the public open on December 29th. We will provide the specific times and check-in location for your show in our informational email about one week before the concert.
Q: If I’m unable to make it to VIP Check-in, how can I receive my merchandise?
A: All merchandise must be redeemed on site at our VIP Check-in. We are unable to ship out any merchandise post-event.
Q: What does early entry mean?
A: Guests will have access to the GA floor before the General Public are let inside the venue.
Q: Is VIP parking included?
A: Parking is not included with this package, but parking may be available at the concert venue. Please refer to the venue’s website for more information regarding parking.
Q: What is an on-site concert host?
A: The on-site concert host is basically an extension of our Guest Services team at the event itself. He/she will be available for any questions or concerns that may arise during the VIP program.
Q: Can I upgrade to a VIP package if I already purchased a regular ticket?
A: Our ability to upgrade depends on a few different factors – availability, the venue, and date of contact – but please reach out to our guest services team at 888-805-8930 to inquire about any upgrade availability, and we’d be happy to discuss your options with you!
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our Purchase Policy for more detail.
Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?
A: The original purchaser will check in for all package materials, and he/she will then be able to distribute accordingly. Thus, we advise for your whole party to come to VIP check-in at the same time to make it quick and easy.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or guestservices@cidentertainment.com to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to him/her to relay the information to the guest that is attending the event.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?
A: ABSOLUTELY!
3-Night “All In” VIP Travel Package FAQs
Q: Does the show have a minimum age?
A: Yes – all attendees of the show on 12/31 must be at least 18 years of age. When purchasing a travel package, the lead guest must be at least 21 years of age to check into the hotel. People under the age of 21 may still occupy a room; however the person whose name is booked on the reservation must be at least 21 years of age to check in and must present valid photo identification.
Q: Where will I receive my tickets?
A: CID Entertainment representatives will be at a designated location within the hotel to assist you. Here you can check in, and pick up your tickets, as well as any merchandise or additional items that come with your package. Basically, one-stop check-in for everything!
Please be sure to bring your photo ID and credit card. Although your room is paid for in full, you will need a credit card for any incidentals you may incur. As it gets closer to the event, the package purchaser will receive an informational email with the exact time and location for Travel Package check-in.
Q: What time is check-in and check-out at each hotel?
A: We abide by the hotels’ standard check-in and check-out times, which are:
Sheraton Grand Phoenix
Check-in begins at 3pm each day and all guests must be checked out on the end of their stay by 12pm.
Q: Is parking provided at the hotel?
A: Hotel parking is not included in the package. Valet and self-parking are available upon arrival for additional fees.
Q: Do I need to purchase a parking pass/is shuttle service included in my package?
A: It is not necessary to purchase a parking pass, as the venue is within easy walking distance of the hotel. We’ll provide you with some handy walking directions nearer to the event.
Q: Can I purchase a travel package for just one night?
A: All travel packages available for this event are for three nights only. If you would like to add an additional nights to your stay, please reach out to our Guest Services team at 888-805-8930, and we’ll happily go over any options you may have.
Q: How far is each hotel from the venue?
The Sheraton Grand Phoenix is 0.4 miles from the festival. About an 8 minute walk.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or guestservices@cidentertainment.com to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.
Q: Is there a payment plan for these packages?
A: Yes, there are payment plans for all travel packages! An initial 60% will be charged upon purchasing your package and the final 40% payment will be automatically deducted on 11/2. If you purchase after 11/2, you will be charged for the package in full upon your purchase. Please note: This is an automatic payment plan, meaning you won’t need to choose to enter into it – you’re on the plan simply by clicking “purchase.” Please note – additional ticketing or purchase fees may apply.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?
A: ABSOLUTELY!