The String Cheese Incident NYE 2023 FAQs 

Please note – information on FAQs is subject to change. 

Q: Does The String Cheese Incident concert have a minimum age? 

A: Nope! The event is open to people of all ages! However, when purchasing a travel package, you must be age 18+ to purchase the travel package and check into the hotel. People under the age of 18 may still occupy a room; however, the person whose name is booked on the reservation must be 18+ to check in and must present valid photo identification. 

Please note – The New Year’s Eve Pre-Party Upgrade includes a champagne toast. Guests under 21 will be offered a non-alcoholic beverage to participate in the toast. 

Q: How should I place my order? Can I order over the phone?  

A: We are unable to process any orders over the phone and therefore all packages must be purchased online. You should click the purchase button to be directed to another site to make your order – the ticketing agent of the shows.  

Q: Can I acquire Accessible Seating as part of a package?  

A: Availability and type of accessible seating tickets will vary based on the venue’s policies. If you would like to inquire about accessible seating as part of a package, please reach out to us at [email protected] immediately after purchase. We will go over any available options. 

Q: Do these travel packages come with concert-access? 

A: Yes! All travel packages come with either 2 or 4 GA or Reserved Mezzanine tickets.  

Q: What is a General Admission ticket?  

A: General Admission tickets, also commonly labeled as “GA”, are tickets that have no specific seats assigned to them and are generally Standing Room Only. 

Q: I purchased a package as a gift, but I will not be in attendance. How can my friend or family member pick up their ticket on my behalf?  

A: To accommodate this, the original purchaser must contact our Guest Services team at [email protected] to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser, and it is up to them to relay the information to the guest that is attending the event. 

Q: Can I purchase a New Year’s Eve Pre-Party Upgrade at the Box Office?  

A: No, packages will not be available for purchase at the Box Office. You must purchase online ahead of time.  

Q: Is there a payment plan for these hotel travel packages? 

A: Yes, there are payment plans for all travel packages! An initial 60% will be charged upon purchasing your package and the final 40% payment will be automatically deducted on 10/20/23. If you purchase after October 20th, you will be charged for the package in full upon your purchase. Please note: This is an automatic payment plan, meaning you won’t need to choose to enter it – you’re on the plan simply by clicking “purchase.” Please note – additional ticketing or purchase fees may apply. 

Q: Where will I receive my tickets?  

A: Hotel Packages – On Location representatives will be at a designated location within the hotel to assist you. Here you can check in, and pick up your tickets, as well as any merchandise or additional items that come with your package. Basically, one-stop check-in for everything! 

Please be sure to bring your photo ID and credit card. Although your room is paid for in full, you will need a credit card for any incidentals you may incur. As it gets closer to the event, the package purchaser will receive an informational email with the exact time and location for Travel Package check-in. 

A: New Year’s Eve Pre-Party Upgrade – You will receive your tickets via digital delivery from Ticketmaster closer to the event date. To access your tickets in the Ticketmaster Mobile App you will need to use the email associated with your Tickets Today account. To redeem all elements of your order you must present your receipt, picture ID, and credit card at the program check-in. 

Q: Is parking provided at the hotel? 

A: Hotel parking is not included in the package. Valet and self-parking are available upon arrival for additional fees. However, our complimentary shuttle transportation is available to and from the venue.  As it gets closer to the event, the package purchaser will receive an email with all of the event details, including the times and locations for the shuttle services. 

Q: What time is hotel check-in? 

A: Check-in at the Oakland Marriott City Center is at 4pm and check-out is at 11am. 

Q: When can I check in for the New Year’s Eve Pre-Party if I purchased the upgrade? 

A: Check-in will generally occur about 2 hours before doors open to the public. We will provide the specific times and check-in location for your show in our informational email that will be sent about one week before the concert. Please refer to those confirmed times when sent to you!  

Q: If I’m unable to make it to Pre-Party check-in during check-in hours, how can I receive my merchandise?  

A: All merchandise will be distributed at the show. If you do not collect your items during the check-in hours listed in the informational email, we are unable to mail the items after the show.  

Q: Is there a secure space where I can leave my merchandise during the show?  

A: Once you receive everything at check-in, you may have the opportunity to bring the items back to your car before entering the concert venue. We cannot guarantee this, though, as it ultimately depends on venue security prerogatives.  

Q: What is a dedicated host?  

A: The host is basically an extension of our Guest Services team at the event itself. He/she will be available for any questions or concerns that may arise during the program.  

Q: The people attending the event with me may be arriving late. How would they get their tickets, merchandise, etc.?  

A: The original purchaser will check in for all package materials, and he/she will then be able to distribute accordingly. Thus, we advise your whole party to come to check-in at the same time to make it quick and easy.  

Q: Can I use my ON Location package for a contest/giveaway or to promote my website/product/event?  

A: No. On Location trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from On Location and its partners. Please see our purchase policy for more details.   

Q: What if I change my mind and don’t want my package?  

A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.  

Q: Am I going to have an amazing time?  

A: ABSOLUTELY!