The String Cheese Incident NYE 2022 FAQs 

Using this site – ADA Accessibility  

If you use assistive technology (such as a Braille reader, a screen reader, or TTY) and the format of any material on this Web site interferes with your ability to access information, please contact us at accessibility@cidentertainment.com. To enable us to respond in a manner most helpful to you, please indicate the nature of your accessibility problem, the preferred format in which to receive the material, the Web address of the requested material, and your contact information.  

Q: Are there health & safety policies in place to attend the event? 

A: For more information on the venue’s COVID policy, visit: www.auditoriumtheatre.org/your-visit/safety/  

Q: How should I place my order? Can I order over the phone?  

A: We are unable to process any orders over the phone and therefore all packages must be purchased online. You should click the purchase button to be directed to another site to make your order – the ticketing agent of the shows.  

Q: Can I acquire Accessible Seating as part of a package?  

A: Availability and type of accessible seating tickets will vary based on the venue’s policies. If you would like to inquire about accessible seating as part of a package, please reach out to us at guestservices@cidentertainment.com immediately after purchase. We will go over any available options. 

Q: I purchased a package as a gift, but I will not be in attendance. How can my friend or family member pick up their ticket on my behalf?  

A: You can do what is called an alternate pick-up! Simply provide the new guest with:  

• A photocopy of your photo ID (just your full name and photo need to be visible) 
• A note authorizing the new guest to check in for your order.  

These items can be digital copies or photos on a cellphone. If the new guest has these items, in addition to the show ticket(s), he/she will be able to check in for the order without you being present. Please note that the informational email regarding check-in (and any additional email correspondence from us) is sent to purchasers only, so you will need to forward any emails to the new guest. 

Q: What is a General Admission ticket?  

A: General Admission tickets, also commonly labeled as “GA”, are tickets that have no specific seats assigned to them and are generally Standing Room Only.  

Q: Can I purchase a VIP Package at the Box Office?  

A: No, packages will not be available for purchase at the Box Office. You must purchase online ahead of time.  

Q: Is there a payment plan for travel packages? 

A: Yep, there is a payment plan for all travel packages! An initial 60% will be charged upon purchasing your package and the final 40% payment will be automatically deducted on 11/4. If you purchase after this date, you will be charged for the package in full upon your purchase.  

Please note: This is an automatic payment plan, meaning you won’t need to choose to enter it – you’re on the plan simply by clicking “purchase.” Please note – additional ticketing or purchase fees may apply. 

Q: Where will I receive my tickets?  

A: Ultimate Incident – During the purchase process, you will have the option of selecting your ticket delivery method. If you choose to have your tickets shipped or emailed to you in advance, you will still need to check in with us at the event to ensure you get to take advantage of all the perks that come with your package! If you choose to pick up your tickets at Will Call, please be sure to stop by the venue box office to retrieve your tickets prior to meeting us at VIP check-in. As it gets closer to the event, the purchaser will receive an informational email including the exact time and location for VIP check-in. Please bring valid photo identification and stay tuned for that email!  

Travel Packages – On Location representatives will be at a designated location within the hotel to assist you. Here you can check in, and pick up your tickets, as well as any merchandise or additional items that come with your package. Basically, one-stop check-in for everything! 

Please be sure to bring your photo ID and credit card. Although your room is paid for in full, you will need a credit card for any incidentals you may incur. As it gets closer to the event, the package purchaser will receive an informational email with the exact time and location for Travel Package check-in. 

Q: When can I check in? 

A: VIP check-in will generally occur about 2 hours before doors open to the public. We will provide the specific times and check-in location for your show in our informational email that will be sent about one week before the concert. Please refer to those confirmed times when sent to you!  

Q: If I’m unable to make it to VIP check-in during check-in hours, how can I receive my merchandise?  

A: All merchandise will be distributed at the show. If you do not collect your items during the VIP check-in hours listed in the informational email, we are unable to mail the items after the show.  

Q: Is there a secure space where I can leave my merchandise during the show?  

A: Once you receive everything at check-in, you may have the opportunity to bring the items back to your car before entering the concert venue. We cannot guarantee this, though, as it ultimately depends on venue security prerogatives.  

Q: Can I upgrade to a VIP package if I already purchased a regular ticket?  

A: Our ability to upgrade depends on a few different factors – availability, the venue, and date of contact – but please reach out to our guest services team to inquire about any upgrade availability, and we’d be happy to discuss your options with you!  

Q: What is an on-site event host?  

A: The event host is basically an extension of our Guest Services team at the event itself. He/she will be available for any questions or concerns that may arise during the VIP program.  

Q: The people attending the event with me may be arriving late. How would they get their tickets, merchandise, etc.?  

A: The original purchaser will check in for all package materials, and he/she will then be able to distribute accordingly. Thus, we advise your whole party come to VIP check-in at the same time to make it quick and easy.  

Q: Can I use my ON Location package for a contest/giveaway or to promote my website/product/event?  

A: No. On Location | CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from On Location and its partners. Please see our purchase policy for more details.   

Q: What if I change my mind and don’t want my package?  

A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.  

Q: Am I going to have an amazing time?  

A: ABSOLUTELY!