‘Introduction To Destruction’ VIP Experience Upgrade FAQs

Q: Does this package have a minimum age?

A: The majority of shows are open to people of all ages! However, the age policy varies with each venue. Please refer to the venue age restrictions for each show.

Q: Can I purchase a VIP Package at the Box Office?

A: No, VIP Packages will not be available for purchase at the Box Office. You must purchase online ahead of time.

Q: Does the ‘Introduction To Destruction’ VIP Experience Upgrade include a ticket to the show?

A: No! The upgrade packages do not include a ticket to the concert. All guests with an upgrade package must purchase a concert ticket on their own in order to gain entry into the venue.

Q: Where will I receive my VIP credentials?

A: All VIP credentials will be available for pickup at the venue. As it gets closer to the event, an informational email will be sent with further details regarding time and location. Please be sure to bring valid photo ID to pick up everything.

Q: Is VIP parking included?

A: Parking is not included. Please refer to the venue for more info regarding parking.

Q: How will I receive the merchandise?

A: All merchandise items will be available for pickup at the venue. More details will be provided in the informational email.

Q: When can I check in as a VIP guest?

A: While the exact time varies with each show, VIP check-in will generally occur about 2 hours before the main show starts. We will provide the specific times and check-in location for your show in our informational email about one week before the concert.

Q: Can I acquire Accessible Seating as part of a VIP program?

A: If you would like to inquire about Accessible Seating as part of a VIP program, please reach out to us at guestservices@cidentertainment.com or 888-805-8930. We will walk you through any available options.

Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?

A:  The original purchaser will pick up everyone’s credentials and merchandise the day of the show. They will have to distribute accordingly. We advise everyone to enter the concert all at once.

Q: I purchased a package as a gift, but I will not be in attendance. How can my friend or family member pick-up the package on my behalf?

A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or guestservices@cidentertainment.com to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick-up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.

Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?

A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.

Q: What if I change my mind and don’t want my package?

A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.

Q: Am I going to have an amazing time?

A: YES!!!