TajMo 2018 FAQs

Q: Does this package have a minimum age?

A: Most shows are open to guests of all ages. However, the age policy varies with each venue. You can typically find the age policy via the “more information” button on the ticketing page, but if it is not there, you may also refer to the venue’s website for details regarding your specific event.

Q: Can I acquire Accessible Seating as part of a VIP program?

A: Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about Accessible Seating as part of a VIP program, please reach out to us at guestservices@cidentertainment.com or 888-805-8930. We will walk you through any available options.

Q: Where will I receive my tickets?

A: During the purchase process, you will have the option of choose to have your tickets held at will call, printed at home, sent to  you via mail or available on your mobile phone to show at the time of the event. Regardless of how your tickets are obtained, you will still need to check in with us at the event to ensure you get to take advantage of all the perks that come with your package! As it gets closer to the event, the ticket purchaser will receive an informational email including the exact time and location for VIP Check-in. Please bring valid photo identification, and stay tuned for that email!

Q: When can I check in as a VIP guest?

A: While the exact time varies with each show, VIP check-in will generally occur about 2 hours before the doors open to the public. We will provide the specific times and check-in location for your show in our informational email approximately one week before the concert.

Q: Is VIP parking included?

A: Parking is not included with this package, but parking may be available at the concert venue. Please refer to the venue’s website for more information regarding parking.

Q: Can I get an autograph from Keb’ Mo’ and Taj Mahal during the meet & greet?

A: The band will not be signing autographs during the meet & greet, however, you will be receiving a signed gift as a part of your package!

Q: Can I get a solo picture with TajMo during the photo opportunity?

A: You will be able to get a photo with the members of your party and the band during the meet & greet!

Q: Can I upgrade to a VIP package if I already purchased a regular ticket?

A: Our ability to upgrade depends on a few different factors – availability, the venue, and date of contact – but please reach out to our guest services at 888-805-8930 to inquire about any upgrade availability, and we’d be happy to discuss your options with you.

Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?

A: The original purchaser will check in for all package materials, and he/she will then be able to distribute accordingly. Thus, we advise for your whole party to come to VIP Check-in at the same time to make it quick and easy.

Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?

A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or guestservices@cidentertainment.com to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to him/her to relay the information to the guest that is attending the event.

Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?

A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.

Q: What if I change my mind and don’t want my package?

A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.

Q: Am I going to have an incredible time?

A: ABSOLUTELY!