Q: Do these packages have a minimum age?
A: There is not a minimum age to actually attend the concerts. However, all persons must be 18+ to purchase and check into the hotel for the travel packages. Persons under the age of 18 years may still occupy a room; however the person whose name is booked for the reservation must be 18 years of age to check in. Please be sure to bring valid photo identification.
Q: Can I acquire Accessible Seating as part of an Enhanced Experience program?
A: Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about Accessible Seating as part of an Enhanced Experience program, please reach out to us at firstname.lastname@example.org or 888-805-8930 immediately after purchase. We will walk you through any available options! You can also find accessibility information here.
Q: Where will I receive my tickets?
A:If you did not receive your tickets in the mail or via e-ticket, you will pick up your tickets at the venue box office. We will have a separate Enhanced Experience check-in for you on the day of the show which is where you will pick up your credentials and merchandise. As it gets closer to the event, the ticket purchaser will receive an informational email with all of the event details including the times and locations for all Enhanced Experience activities. Please be sure to bring a valid photo identification.
Q: If I’m unable to make it to Enhanced Experience Check-in, how can I receive my merchandise?
A: All merchandise must be redeemed on site at our Enhanced Experience Check-in. We are unable to ship out any merchandise post-event.
Q: Is Enhanced Experience parking included?
A: Parking is not included in these packages. Please refer to the venue here for more info regarding parking. There is no additional charge for parking at Red Rocks.
Q: When can I check in as a CID guest?
A: You will be able to check-in a few hours prior to show time. More specific times will be announced in the informational email we will send to you about one week before the event.
Q: Is there a secure space that I can leave my merchandise during the show?
A: Once you check-in and receive all appropriate merchandise, you will have the opportunity to bring items back to your car before getting your ticket scanned and entering the concert venue.
Q: What is an on-site event host?
A: The on-site event host is a CID staff member dedicated to our guests who can answer any questions or concerns that may arise at travel package check-in or during the VIP program.
Q: The people attending the concert with me may be arriving late. How would they get their credentials, merchandise, etc.?
A: The original purchaser will pick up everyone’s credentials and merchandise at check-in. They will have to distribute accordingly. We advise everyone enter the concert all at once.
Q: I purchased packages for my family, but I will not be in attendance. How can they pick up their packages on my behalf?
A: All premium reserved tickets included in these packages will be delivered by Flash Seats and are non-transferrable. If you need to authorize someone else to pick up your General Admission package, the original purchaser must contact our Guest Services team at 888-805-8930 or email@example.com to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick-up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.
Please note, we can only accommodate alternate pick-up requests packages that include General Admission tickets. Per Red Rock’s 2018 policy, the purchaser of Premium Reserved packages will receive Flash Seats for their tickets, and the purchaser must present valid photo ID when entering the venue. All members of the original purchaser’s ticketed party must arrive together at the venue gates for entry into the venue, and again at the designated section. We cannot authorize any alternate pickups for the Premium Reserved packages. We cannot make any exceptions.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?