Please note, information on FAQs is subject to change.
The Avett Brothers Red Rocks VIP 2020 FAQs
Q: Can I purchase a package over the phone?
A: Unfortunately, we are unable to process any orders over the phone and therefore all packages must be purchased online. However, we’re happy to help walk you through the purchasing process if you’d like to give us a ring at 888-805-8930!
Q: Do these packages have a minimum age?
A: There is not a minimum age to actually attend the concerts. However, all persons must be 18+ to purchase and check into the hotel for the travel packages. Persons under the age of 18 years may still occupy a room; however, the person whose name is booked for the reservation must be 18 years of age to check in. Please be sure to bring valid photo identification.
Q: Can I acquire Accessible Seating as part of a VIP Experience program?
A: Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about accessible seating as part of a VIP program, please reach out to us at guestservices@cidentertainment.com or 888-805-8930 immediately after purchase. We will go over any available options. You can also find accessibility information here.
Q: What does “General Admission ticket” mean?
A: General Admission Tickets provide access to the venue, but do not include reserved seating.
Q: Where will I receive my tickets?
A: During the purchase process, you will have the option of choosing to have your tickets shipped or to pick them up at Will Call. If you choose to have your tickets shipped to you in advance, you will still need to check in with us at the event to ensure you get to take advantage of all the perks that come with your package! If you select to receive your tickets at Will Call, you will receive them from our team at the VIP check-in table.
Q: When can I check in as a VIP guest?
A: You will be able to check-in a few hours prior to doors opening to the public. More specific times and the VIP check-in location, will be announced in the informational email we will send to you about one week before the event.
Q: If I’m unable to make it to VIP Check-in, how can I receive my merchandise?
A: All merchandise must be redeemed on site at our VIP Check-in. We are unable to ship out any merchandise post-event.
Q: Is VIP parking included?
A: Parking is not included in these packages. Please refer to the venue here for more info regarding parking. There is no additional charge for parking at Red Rocks.
Q: Is there a secure space that I can leave my merchandise during the show?
A: Once you check-in and receive all appropriate merchandise, you will have the opportunity to bring items back to your car before getting your ticket scanned and entering the concert venue.
Q: What is an on-site event host?
A: The on-site event host is a CID staff member dedicated to our guests who can answer any questions or concerns that may arise at travel package check-in or during the VIP program.
Q: The people attending the concert with me may be arriving late. How would they get their credentials, merchandise, etc.?
A: The original purchaser will pick up everyone’s credentials and merchandise at check-in. They will have to distribute accordingly. We advise everyone enter the concert all at once.
Q: I purchased packages for my family, but I will not be in attendance. How can they pick up their packages on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or guestservices@cidentertainment.com to authorize an alternate pickup person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?
A: ABSOLUTELY!
The Avett Brothers Red Rocks Travel Package 2020 FAQs
Q: Do these packages have a minimum age?
A: The concerts are open to all ages, however, when purchasing a travel package, all persons must be at least 18 years old to check into the hotel. People under the age 18 may still occupy a room; however, the person whose name is booked on the reservation must be at least 18 of age to check in and must present valid photo identification.
Q: Do these travel packages come with concert tickets?
A: Yes! All travel packages come with either 2 GA or VIP Tickets. You will get the same perks as any other non-travel package guests in addition to all the perks you’ll get as a Travel Packager!
Q: Can I purchase a package over the phone?
A: Unfortunately, we are unable to process any orders over the phone and therefore all packages must be purchased online. However, we’re happy to help walk you through the purchasing process if you’d like to give us a ring at 888-805-8930!
Q: Where will I receive my tickets?
A: CID Entertainment representatives will be at a designated location within the hotel to assist you. Here you can check in, and pick up your tickets, as well as any merchandise or additional items that come with your package. Basically, one-stop check-in for everything!
Please be sure to bring your photo ID and credit card. Although your room is paid for in full, you will need a credit card for any incidentals you may incur. As it gets closer to the event, the package purchaser will receive an informational email with the exact time and location for Travel Package check-in.
Q: What time is check-in and check-out at each hotel?
A: We abide by the hotels’ standard check-in and check-out times, which are:
Hotel Monaco Denver
Check-in begins at 3pm each day and all guests must be checked out on the end of their stay by 12pm.
Grand Hyatt Denver
Check-in begins at 3pm each day and all guests must be checked out on the end of their stay by 12pm.
Q: Is parking provided at the hotel?
A: Hotel parking is not included in the package. Valet and self-parking are available upon arrival for additional fees. However, our complimentary shuttle transportation is available to and from the venue. As it gets closer to the event, the package purchaser will receive an email with all of the event details, including the times and locations for the shuttle services.
Q: Is shuttle service included in my travel package?
A: Shuttle service between the hotel and venue is included in your travel package. We will let you know the specific shuttle schedule closer to the event – stay tuned for an informational email!
Q: Can I extend my stay beyond the travel package dates?
A: During the purchase process for your travel package, you will be able to purchase additional night on 7/9/20, pending availability.
Q: How far is each hotel from the festival?
A: Hotel Monaco Denver is about 18.3 miles from the venue. About 30 minutes in our comfy shuttles.
Grand Hyatt Denver is about 16.6 miles from the venue. About 20 minutes in our comfy shuttles.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or guestservices@cidentertainment.com to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.
Q: Is there a payment plan for these packages?
A: Yes, there are payment plans for all travel packages! An initial 60% will be charged upon purchasing your package and the final 40% payment will be automatically deducted on 5/6/20. If you purchase after 5/6/20 you will be charged for the package in full upon your purchase. Please note: This is an automatic payment plan, meaning you won’t need to choose to enter into it – you’re on the plan simply by clicking “purchase.” Please note – additional ticketing or purchase fees may apply.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?
A: ABSOLUTELY!
