The Avett Brothers Red Rocks 2019 FAQs
Q: Do these packages have a minimum age?
A: There is not a minimum age to actually attend the concerts. However, all persons must be 18+ to purchase and check into the hotel for the travel packages. Persons under the age of 18 years may still occupy a room; however, the person whose name is booked for the reservation must be 18 years of age to check in. Please be sure to bring valid photo identification.
Q: Can I acquire Accessible Seating as part of a VIP Experience program?
A: Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about Accessible Seating as part of a VIP Experience program, please reach out to us at email@example.com or 888-805-8930 immediately after purchase. We will walk you through any available options! You can also find accessibility information here.
Q: What does “General Admission ticket” mean?
A: General Admission Tickets provide access to the venue, but do not include reserved seating.
Q: Where will I receive my tickets?
A: During the purchase process, you will have the option of choosing to have your tickets shipped or to pick them up at Will Call. If you choose to have your tickets shipped to you in advance, you will still need to check in with us at the event to ensure you get to take advantage of all the perks that come with your package! If you select to receive your tickets at Will Call, you will receive them from our team at the VIP check-in table.
Q: When can I check in as a VIP guest?
A: You will be able to check-in a few hours prior to show time. More specific times and the VIP check-in location, will be announced in the informational email we will send to you about one week before the event.
Q: If I’m unable to make it to VIP Check-in, how can I receive my merchandise?
A: All merchandise must be redeemed on site at our VIP Check-in. We are unable to ship out any merchandise post-event.
Q: Is VIP parking included?
A: Parking is not included in these packages. Please refer to the venue here for more info regarding parking. There is no additional charge for parking at Red Rocks.
Q: Is there a secure space that I can leave my merchandise during the show?
A: Once you check-in and receive all appropriate merchandise, you will have the opportunity to bring items back to your car before getting your ticket scanned and entering the concert venue.
Q: What is an on-site event host?
A: The on-site event host is a CID staff member dedicated to our guests who can answer any questions or concerns that may arise at travel package check-in or during the VIP program.
Q: The people attending the concert with me may be arriving late. How would they get their credentials, merchandise, etc.?
A: The original purchaser will pick up everyone’s credentials and merchandise at check-in. They will have to distribute accordingly. We advise everyone enter the concert all at once.
Q: I purchased packages for my family, but I will not be in attendance. How can they pick up their packages on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or firstname.lastname@example.org to authorize an alternate pickup person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?