The Avett Brothers The ‘Home Town’ VIP Experience FAQs

Q: Does this package have a minimum age?

A: Nope, this show is open to all ages.

Q: Can I choose whether I get a General Admission Pit ticket or a Premium Reserved ticket?

A: Yes! You can narrow down your ticket search during the ticket selection process as long as both are options available.

Q: Can I acquire Accessible Seating as part of a VIP program?

A: Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about accessible seating as part of a VIP program, please reach out to us at guestservices@cidentertainment.com or 888-805-8930 immediately after purchase. We will go over any available options.

Q: What does “General Admission ticket” mean?

A: General Admission Tickets provide access to the standing room area.  If your package includes a standing General Admission Area Ticket, you will NOT receive access to reserved seating areas. If your package includes a Premium Reserved Seat in the first (10) rows, you will NOT receive access the standing General Admission Pit. Please note that unless one of these options is sold out/unavailable for your show, you will have the option to choose one of these options during the purchase process.

Q: Can I purchase a VIP Package at the Box Office?

A: No, VIP Packages will not be available for purchase at the Box Office. You must purchase online ahead of time.

Q: Where will I receive my tickets?

A: During the purchase process, you will have the option of choosing to have your tickets shipped or emailed to you before the show or pick them up at Will Call. If you choose to have your tickets shipped or emailed to you in advance, you will still need to check in with us at the event to ensure you get to take advantage of all the perks that come with your package! If you choose to pick up your tickets at Will Call, please be sure to stop by the venue box office to retrieve your tickets prior to meeting us at VIP Check-in. As it gets closer to the event the ticket purchaser will receive an informational email including the exact time and location for VIP check-in. Please bring valid photo identification, and stay tuned for that email!

Q: When can I check in as a VIP guest?

A: While the exact time varies with each show, VIP check-in will generally occur about 2 hours before the main show starts. We will provide the specific times and check-in location for your show in our informational email about one week before the concert.

Q: If I’m unable to make it to VIP Check-in during check-in hours, how can I receive my merchandise?

A: All merchandise must be redeemed on site at our VIP Check-in. Unfortunately, we are unable to ship out any merchandise post-event.

Q: Is VIP parking included?

A: Parking is not included with this package, but parking may be available at the concert venue. Please refer to the venue’s website for more information regarding parking.

Q: Can I upgrade to a VIP package if I already purchased a regular ticket?

A: Our ability to upgrade depends on a few different factors – availability, the venue, and date of contact – but please reach out to our guest services team at 888-805-8930 to inquire about any upgrade availability, and we’d be happy to discuss your options with you!

Q: What is an on-site event host?

A: The on-site event host is basically an extension of our Guest Services team at the event itself. He/she will be available for any questions or concerns that may arise during the VIP program.

Travel Packages FAQs

Q: Does The Avett Brothers concert have a minimum age?

A: Nope! The Avett Brothers concert is open to people of all ages! However, when purchasing a travel package, you must be age 21+ to purchase the travel package and check into the hotel. People under the age of  21 may still occupy a room; however the person whose name is booked on the reservation must be 21 of age to check in and must present valid photo identification.

Q: Do these travel packages come with concert-access?

A: Yes! All travel packages come with either 2 or 4 GA or VIP tickets. You will get the same perks as any other non-travel package guests with the same ticket-type in addition to all the perks you’ll get as a Travel Packager!

Q: Where will I receive my tickets?

A:  CID Entertainment representatives will be at a designated location within the hotel to assist you. Here you can check in, and pick up your tickets, as well as any merchandise or additional items that come with your package. Basically, one-stop check-in for everything!

Please be sure to bring your photo ID and credit card. Although your room is paid for in full, you will need a credit card for any incidentals you may incur. As it gets closer to the event, the package purchaser will receive an informational email with the exact time and location for Travel Package check-in.

Q: What time is check-in and check-out at each hotel?

A: We abide by the hotels’ standard check-in and check-out times, which are:

Omni Charlotte Hotel

Check-in begins at 3pm each day and all guests must be checked out on the end of their stay by 12pm.

Q: Is parking provided at the hotel?

A: Hotel parking is not included in the package. Valet and self-parking are available upon arrival for additional fees. However, our complimentary shuttle transportation is available to and from the venue.  As it gets closer to the event, the package purchaser will receive an email with all of the event details, including the times and locations for the shuttle services.

Q: Do I need to purchase a concert parking pass/is shuttle service included in my package?

A: It is not necessary to purchase parking passes with this travel package. Shuttle service between the hotel and venue is included in your package. We will let you know the specific shuttle schedule closer to the event – stay tuned for an informational email!

Q: Can I purchase a travel package for just one night?

A: All travel packages available for this event are for two nights only. If you would like to add an additional nights to your stay, please reach out to our Guest Services team at 888-805-8930, and we’ll happily go over any options you may have.

Q: Can I extend my stay beyond the travel package dates?

A: In order to add additional nights to your travel package, you will need to book those nights directly with the hotel. Please note, the front desk will most likely not have your travel package reservation information yet.

Once you’ve booked the additional night(s), please reach out to our Guest Services team at guestservices@cidentertainment.com with your reservation information and we’d be happy to submit a request to the hotel to link the reservations. While the hotel will always do their best to accommodate, there is a small chance you may have to switch rooms as all additional night requests are based on hotel availability.

Q: How far is each hotel from the festival?

The Omni Charlotte Hotel is 4 miles from the concert. About 10 minutes in our comfy shuttles.

Q: As a VIP, will I have access to all GA areas?

A: Yes! You will be able to access any area of the festival that General Admission guests are permitted to access.

Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?

A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.

Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?

A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or guestservices@cidentertainment.com to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.

Q: Is there a payment plan for these packages?

A: Yes, there are payment plans for all travel packages! An initial 60% will be charged upon purchasing your package and the final 40% payment will be automatically deducted on 9/19/18. If you purchase after 9/19/18, you will be charged for the package in full upon your purchase. Please note: This is an automatic payment plan, meaning you won’t need to choose to enter into it – you’re on the plan simply by clicking “purchase.” Please note – additional ticketing or purchase fees may apply.

Q: What if I change my mind and don’t want my package?

A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.

Q: Am I going to have an amazing time?

A: ABSOLUTELY!