The Whole Shebang Super Concert Action Package FAQs
Q: Do the The Whole Shebang Super Concert Action Packages have a minimum age?
A: The Corporal Bradley Level Packages do not have an age restriction. However, the age policy can vary with each venue. Please refer to the venue age restrictions for each show. ALL Dowager Empress Level Packages require guests to be at least 21 years of age. Age verification is required upon wine delivery.
Q: If I purchase a Corporal Bradley Level Package or Dowager Empress Level Package, can I choose my ticket type?
A: During the ticket selection process, you can narrow down your search depending on what is still available. Please note the seating may vary by venue but you will be able to view your ticket type prior to completing the purchase.
Q: Does a general admission ticket include a seat?
A: No, all general admission tickets are standing room only
Q: What exactly are the upgrades available for the Brooklyn Steel shows?
A: The upgrades are intended for guests that already have concert tickets. All amenities are included with the exception of a concert ticket. All guests that purchase an upgrade must have their own ticket to the show to gain entry. As of right now, upgrades are only available for the Brooklyn Steel shows.
Q: Where will I receive The Whole Shebang Super Concert Action Package credentials?
A: All package credentials will be available for pickup at the venue. As it gets closer to the event, an informational email will be sent with further details regarding time and location.
Q: What time does the pre-show event start?
A: The pre-show event start time varies with each venue but it will generally start around 2:45PM. More specific details with exact timing will be provided in the informational email that is sent out about one week prior to the event.
Q: Is parking included?
A: Parking is not included in the packages. Please refer to the venue for more details regarding parking.
Q: How will I receive the merchandise?
A: All merchandise will be provided on-site. The only exception to this would be the bottle of limited-edition, band-curated ‘Bandit Queen’ wine included in the Dowager Empress Packages. The signed bottle of wine will be mailed to your home.
Q: Is there a secure space that I can leave my merchandise during the event?
A: Once you check-in and receive all merchandise included in the package, you should have the opportunity to bring items back to your car before having your ticket scanned and entering the venue. However, the crowd-free merchandise shopping experience will take place inside the venue after your ticket is scanned. Therefore, anything purchased at that time will need to be kept with you during the show.
Q: What kind of wine is the ‘Bandit Queen’ anyways?
A: The Decemberists created their very own custom Pinot Noir!
Q: Can I bring a camera to the pre-show event?
A: Totally! You will be allowed to bring a standard point-and-shoot camera. All camera phones are acceptable, however, cameras with detachable lenses will not be permitted.
Q: Will the band members be signing autographs?
A: All packages include a limited-edition Carson Ellis-designed tour poster, signed/ dated by the poster artist and signed by the band! The poster will be signed in advance and we cannot guarantee additional autographs.
Q: What is a concert host?
A: The concert host is basically an extension of our Guest Services team at the event itself. He/she will be available for any questions or concerns that may arise during experience.
Q: The people attending the concert with me may be arriving late. How would they get their credentials, merchandise, etc.?
A: The original purchaser will pick up everyone’s credentials and merchandise at check-in. They will need to distribute accordingly. We advise everyone enter the concert all at once.
Q: I purchased packages for my family, but I will not be in attendance. How can they use the package on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or email@example.com to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick-up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.
Q: Can I acquire Accessible Seating as part of a VIP program?
A: If you would like to inquire about Accessible Seating as part of a VIP program, please reach out to us at firstname.lastname@example.org or 888-805-8930. We will walk you through any available options.
Q: Can I use these packages for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?