Commandante Level & Ensign Level 20th Anniversary Edition Package FAQs
Please note, information on FAQs is subject to change.
Q: What time does the pre-show experience start?
A: The pre-show experience start time varies with each venue but it will generally start around 3PM. More specific details with exact timing will be provided in the informational email that is sent out about one week prior to the event.
Q: Do the packages have a minimum age?
A: Most shows are open to guests of all ages. However, the age policy varies with each venue. You can typically find the age policy via the “more information” button on the ticketing page, but if it is not there, you may also refer to the venue’s website for details regarding your specific event.
Q: Can I purchase a package over the phone?
A: Unfortunately, we are unable to process any orders over the phone and therefore all packages must be purchased online. However, we’re happy to help walk you through the purchasing process if you’d like to give us a ring at 888-805-8930!
Q: Can I purchase this at the Box Office?
A: No, packages will not be available for purchase at the Box Office. You must purchase online ahead of time.
Q: Can I choose whether I get a General Admission Pit ticket or a Premium Reserved ticket?
A: Yes! You can narrow down your search depending on what is still available. The seating may vary by venue, but you will be able to view your ticket type prior to completing the purchase.
Q: What does “General Admission ticket” mean?
A: General Admission tickets provide access to the standing room area. If your package includes a standing General Admission ticket, you will NOT receive access to reserved seating areas. If your package includes a Premium Reserved ticket, you will NOT receive access to the standing General Admission area. Please note that unless one of these options is sold out/unavailable for your show, you will have the option to choose one of these options during the purchase process.
Q: Can I acquire Accessible Seating as part of a VIP program?
A: Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about accessible seating as part of a VIP program, please reach out to us at guestservices@cidentertainment.com or 888-805-8930 immediately after purchase. We will go over any available options.
Q: Where will I receive my ticket and pre-show experience credentials?
A: During the purchase process, you will have the option to select your ticket delivery method. If you choose to have your tickets shipped to you, you will still need to check in with us at the event to ensure you get to take advantage of all the perks that come with your package! If you choose to pick up your tickets at Will Call, please swing by the venue box office to receive your tickets. We will have a separate check-in for you on the day of the show which is where you will pick up your experience credentials and merchandise. As it gets closer to the event the ticket purchaser will receive an informational email including the exact time and location for check-in. Please bring valid photo identification, and stay tuned for that email!
Q: If I’m unable to make it to check-in during check-in hours, how can I receive my merchandise?
A: All merchandise must be redeemed on site at our check-in. Unfortunately, we are unable to ship out any merchandise post-event.
Q: Is VIP parking included?
A: Parking is not included with this package, but parking may be available at the concert venue. Please refer to the venue’s website for more information regarding parking.
Q: Is there a secure space where I can leave my merchandise during the show?
A: Once you receive everything at check-in, you may have the opportunity to bring items back to your car before having your ticket scanned and entering the venue. We cannot guarantee this, though, as it ultimately depends on venue security prerogatives. The pre-show merchandise shopping experience will take place inside the venue after your ticket is scanned. Therefore, anything purchased at that time will likely need to be kept with you during the show.
Q: Can I bring a camera to the pre-show event?
A: Totally! You will be allowed to bring a standard point-and-shoot camera. All camera phones are acceptable, however, cameras with detachable lenses will not be permitted.
Q: Will the band members be signing autographs?
A: All packages include a limited-edition tour poster, signed by the band! The poster will be signed in advance and we cannot guarantee additional autographs.
Q: What is a concert host?
A: The concert host is basically an extension of our Guest Services team at the event itself. He/she will be available for any questions or concerns that may arise during the experience.
Q: Can I upgrade to a package if I already purchased a regular ticket?
A: Yes! Depending on the show date, you can purchase an Upgrade from our page. Please note: Upgrades DO NOT include actual tickets to the show. In order to partake in the pre-show experience, you will need to have your show ticket handy at check-in.
Q: The people attending the concert with me may be arriving late. How would they get their credentials and merchandise, etc.?
A: The original purchaser will check-in for all package materials, and he/she will then be able to distribute accordingly. Thus, we advise for your whole party to come to check-in at the same time to make it quick and easy.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?
A: You can do what is called an alternate pick-up! Simply provide the new guest with a photocopy of your photo ID, a photocopy of the credit card used during the purchase process, and a note authorizing the new guest to check in for your order. These items can be digital copies or photos on a cellphone. As long as the new guest has these items, in addition to the show ticket(s), he/she will be able to check-in for the order without you being present. Please note that the informational email regarding check-in (and any additional email correspondence from us) is sent to purchasers only, so you will need to forward any emails to the new guest.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?
A: ABSOLUTELY!
