2-Day Backstage & 2-Day VIP Experience FAQ
Q: Do these packages have a minimum age?
A: Yes. All guests must be at least 18 years of age in order to attend this show. Of course, any alcoholic beverages are for patrons that are 21 years or older.
Q: What type of ticket is included with this package?
A: Each Backstage Experience package and each VIP Experience package include (1) two-day general admission ticket to see Pretty Lights on August 4th and August 5th. All Backstage and VIP Experience ticket-holders will have access to the VIP viewing area.
Q: Can I acquire Accessible Seating as part of a VIP program?
A: If you would like to inquire about Accessible Seating as part of a VIP program, please reach out to us at guestservices@cidentertainment.com or 888-805-8930. We will walk you through any available options.
Q: Where will I receive my tickets?
A: If you do not receive your tickets in the mail, you will pick up your tickets at the venue box office. We will have a separate Experience check-in for you on the day of the show which is where you will pick up your credentials and merchandise. As it gets closer to the event, the ticket purchaser will receive an informational email with all of the event details including the times and locations for all Experience activities. Please be sure to bring valid photo identification.
Q: When can I check in as a Backstage or VIP Experience guest?
A: While the exact time varies with each show, check-in will generally occur about 2-3 hours before the show starts. We will provide the specific times and check-in location for your show in our informational email about one week before the concert.
Q: Is VIP parking included?
A: Parking is not included with this package, but parking is available at the concert venue. You can view parking information on the Gorge Amphitheatre website here.
Q: If I purchased the Backstage Experience, where will the pre-show happy hour take place?
A: If you purchased the Backstage Experience, we will send you a detailed informational email about one week prior to the event date with specific information regarding the pre-show happy hour and backstage tour!
Q: Can I upgrade to a VIP package if I already purchased a regular ticket?
A: Our ability to upgrade depends on a few different factors – availability, the venue, and date of contact – but please reach out to our guest services team at 888-805-8930 or via email at guestservices@cidentertainment.comto inquire about any upgrade availability, and we’d be happy to discuss your options with you!
Q: What is an on-site event host?
A: The on-site event host is basically an extension of our Guest Services team at the event itself. He/she will be available for any questions or concerns that may arise during the VIP program.
Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?
A: The original purchaser will check in for all package materials, and he/she will then be able to distribute accordingly. Thus, we advise for your whole party to come to VIP check-in at the same time to make it quick and easy.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or guestservices@cidentertainment.com to
authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to him/her to relay the information to the guest that is attending the event.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.
Q: What if I can only attend one night?
A: Single day VIP packages are not available for this event. All VIP packages include a 2-day ticket.
Q: What if I change my mind and don’t want my package or can no longer attend?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?
A: ABSOLUTELY!
Travel Package & Home Rental FAQ
Q: Do the travel packages and home rentals have a minimum age?
A: Yes. For the hotel travel packages, all persons must be at least 18 years of age to purchase a travel package and stay at the hotel. Please be sure to bring valid photo identification and credit card.
For the home rentals, all persons must be at least 25 years of age to purchase a home rental and check-in. Persons under the age of 25 years may still occupy the house, however the person whose name is booked for the reservation must be 25 years of age to check in. All persons must be at least 18 years of age in order to attend the show. Please be sure to bring valid photo identification and credit card.
Q: Do the travel packages and home rentals include tickets?
A: Yes! All travel packages include (2) two-day tickets for the event. Based on availability, you will have the option to choose between GA tickets OR VIP tickets with your travel package.
All home rentals include (4) or (6) two-day tickets for the event. The 4 person home rental comes with Backstage Experience packages and the 6 person home rental comes with VIP Experience packages.
Q: How will I receive my tickets and merchandise?
A: A CID representative will be available at the hotel to assist all travel package guests. Here you will pick up your tickets and merchandise. As the event gets closer, the package purchaser will receive an email with all of the event details including times and locations for check-in. Please be sure to bring a valid photo ID and credit card.
Home rental purchasers should stay tuned for the informational email to provide specific check-in instructions!
Q: Can I acquire Accessible Seating as part of a VIP program?
A: If you would like to inquire about Accessible Seating as part of a VIP program, please reach out to us at guestservices@cidentertainment.com or 888-805-8930. We will walk you through any available options.
Q: What time is check-in and check-out at the hotel?
A: At the Best Western Plus Lake Front Moses Lake Check-In is at 4pm and Check-Out is at 12pm.
Home rental purchasers should stay tuned for the informational email to provide specific check-in instructions!
Q: What is the best way to get to the shows?
A: There is round-trip transportation from your hotel or home to the Gorge and back included in your package!
Q: I want to stay longer! Can I extend my stay at the hotel?
A: Based on availability, you will be given the option to add an additional night on Thursday, August 3rd onto your order during the purchase process. If you would like to extend past that night, please contact the hotel directly to inquire about booking an additional night. Please be sure to book the same room and bed type as your package. Once the new reservation is made, please contact out Guest Services team at 888-805-8930 or guestservices@cidentertainment.com. While we cannot make any guarantees, we will certainly do our best to link the reservations so you don’t have to switch rooms!
Q: Is parking provided at the hotel?
A: The Best Western Plus Lake Front Moses Lake offers free parking to guests staying overnight!
Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?
A: The original purchaser will pick up everyone’s tickets and merchandise. They will have to distribute accordingly.
Q: I purchased packages for a friend or family member, but I will not be in attendance. How can they pick up their tickets on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 orguestservices@cidentertainment.com to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick-up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: I still have questions!
A: Take a look at the venue website for a complete set of rules and concert information! If you need further clarification on anything, feel free to reach out to our Guest Services team at 888-805-8930 orguestservices@cidentertainment.com
Q: Am I going to have an amazing time?
A: ABSOLUTELY!
