The String Cheese Incident Port Chester 2019 FAQs

Q: Do these packages have a minimum age?

A: Yep, this is an 18+ event. However, when purchasing a travel package, all persons must be at 21+ to check into the hotel. People under the age of 21 may still occupy a room; however the person whose name is booked on the reservation must be 21+ to check in and must present valid photo identification.

Q: Can I choose whether I get a General Admission ticket or a Premium Reserved loge ticket?

A: Yes! You can narrow down your ticket search during the ticket selection process as long as both options are available. Once one ticket type sells out, the packages will default to the remaining ticket option.

Q: Do I pick my seat in the Ultimate Incident VIP section?

A: Nope! While this is a reserved section in the loge, the seats are still on a first come first serve basis for Ultimate Incident guests during the purchase process.

Q: Can I acquire Accessible Seating as part of a package?

A: Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about accessible seating as part of an Ultimate Incident Experience, please reach out to us at guestservices@cidentertainment.com or 888-805-8930 immediately after purchase. We will go over any available options.

Q: Can I purchase a package over the phone?

A: Unfortunately, we are unable to process any orders over the phone and therefore all packages must be purchased online. However, we’re happy to help walk you through the purchasing process if you’d like to give us a ring at 888-805-8930.

Q: Can I purchase a package at the Box Office?

A: No, these packages  will not be available for purchase at the Box Office. You must purchase online ahead of time.

Q: Where will I receive my tickets?

A: During the purchase process of the Ultimate Incident package, you will have the option to select your ticket delivery method. If you choose to have your tickets shipped or emailed to you in advance, you will still need to check in with us at the event to ensure you get to take advantage of all the perks that come with your package! If you choose to pick up your tickets at Will Call, please be sure to stop by the venue box office to retrieve your tickets prior to meeting us at VIP check-in. We will have the remaining package merchandise and credentials available at VIP check-in.

All travel package guests will receive tickets, merchandise and credentials at our hotel check-in at Hilton Westchester.

As it gets closer to the event all package purchasers will receive an informational email including the exact time and location for check-in. Please bring valid photo ID and stay tuned for that email!

Q: When can I check in as an Ultimate Incident guest?

A: While the exact time varies with each show, VIP check-in will generally occur about 2 hours before doors open to the public. We will provide the specific times and check-in location for your show in our informational email about one week before the concerts.

Q: If I’m unable to make it to check-in, how can I receive my merchandise?

A: All merchandise must be redeemed on site at our check-in. Unfortunately, we are unable to ship out any merchandise post-event.

Q: Is VIP parking included in the Ultimate Incident Experience?

A: Parking is not included with this package, but parking may be available at the concert venue. Please refer to the venue’s website for more information regarding parking.

Q: Can I upgrade to an Ultimate Incident Experience if I already purchased a regular ticket?

A: Our ability to upgrade depends on a few different factors – but please reach out to our guest services team at 888-805-8930 to inquire about any upgrade availability, and we’d be happy to discuss your options with you!

Q: What is an on-site event host?

A: The on-site event host is basically an extension of our Guest Services team at the event itself. He/she will be available for any questions or concerns that may arise during the experience.

Q: The people attending the concerts with me may be arriving late. How would they get their tickets, merchandise, etc.?

A: The original purchaser will check in for all package materials, and he/she will then be able to distribute accordingly. Thus, we advise for your whole party to come to check-in at the same time to make it quick and easy.

Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?

A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.

Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?

A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or guestservices@cidentertainment.com to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.

Q: What if I change my mind and don’t want my package?

A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.

Q: Am I going to have an amazing time?

A: ABSOLUTELY!