Trampled by Turtles returns to Red Rocks on July 16, 2020 to celebrate the 10th anniversary of the band’s landmark album, Palomino! Go VIP to join the band for a pre-show Q&A and take home a limited edition show poster, or sweeten your concert experience with a backstage tour of the iconic venue. VIP packages are on sale now!
Red Rocks Backstage Tour Experience Trampled By Turtles Palomino Pow Wow FAQ
*Tunnel photo and tour will not include members of Trampled By Turtles
**Local liquor laws apply
*Local liquor laws apply
Please note, information on FAQs is subject to change.
Q: Does this package have a minimum age?
A: Most shows are open to guests of all ages. However, the age policy varies with each venue. You can typically find the age policy via the “more information” button on the ticketing page, but if it is not there, you may also refer to the venue’s website for details regarding your specific event.
Q: Can I purchase a package over the phone?
A: Unfortunately, we are unable to process any orders over the phone and therefore all packages must be purchased online. However, we’re happy to help walk you through the purchasing process if you’d like to give us a ring at 888-805-8930
Q: Can I acquire Accessible Seating as part of a VIP program?
A: Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about accessible seating as part of a VIP program, please reach out to us at guestservices@cidentertainment.com or 888-805-8930 immediately after purchase. We will go over any available options.
Q: Can I purchase a VIP Package at the Box Office?
A: No, VIP Packages will not be available for purchase at the Box Office. You must purchase online ahead of time.
Q: Where will I receive my tickets?
A: Starting in 2018, Red Rocks now uses Flash Seats for ticket delivery. If your tickets are within the first 4 rows, Flash Seats will be the only delivery option. If you are outside of the first 4 rows, you may have other delivery options available. More info on Flash Seats can be found on Red Rocks’ website. https://www.redrocksonline.com/flashseats
Q: When can I check in as a VIP guest?
A: While the exact time may vary, VIP check-in will generally occur about 2 hours before the main show starts. We will provide the specific times and check-in location for your show in our informational email about one week before the concert. Please refer to those confirmed times when sent to you!
Q: If I’m unable to make it to VIP Check-in during check-in hours, how can I receive my merchandise?
A: All merchandise must be redeemed on site at our VIP Check-in. Unfortunately, we are unable to ship out any merchandise post-event.
Q: Is VIP parking included?
A: Parking is included in the price of the ticket at Red Rocks and is available at no additional charge.
Q: Is there a secure space where I can leave my merchandise during the show?
A: Once you receive everything at check-in, you may have the opportunity to bring the items back to your car before entering the concert venue. We cannot guarantee this, though, as it ultimately depends on venue security prerogatives.
Q: When will the pre-show festivities take place?
A: The pre-show events will take place prior to Trampled by Turtles taking the stage. More specific times and locations will be announced in the informational email we will send to you about a week before the event.
Q: Can I get an autograph with Trampled by Turtles during the pre-show Q&A?
A: Autographs are not included as part of this package, but we promise – the intimacy of the experience will more than make up for the lack of any signatures!
Q: Can I bring my own camera to the pre-show party?
A: You can bring your camera phone and/or a standard point-and-shoot to take photos during the pre-show experience, but any cameras with detachable lenses will not be permitted.
Q: Can I upgrade to a VIP package if I already purchased a regular ticket?
A: Our ability to upgrade depends on a few different factors – availability, the venue, and date of contact – but please reach out to our guest services team at 888-805-8930 to inquire about any upgrade availability, and we’d be happy to discuss your options with you!
Q: What is an on-site event host?
A: The event host is basically an extension of our Guest Services team at the event itself. He/she will be available for any questions or concerns that may arise during the VIP program.
Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?
A: The original purchaser will check in for all package materials, and he/she will then be able to distribute accordingly. Thus, we advise for your whole party to come to VIP check-in at the same time to make it quick and easy.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?
A: For tickets in rows after 4 you can do what is called an alternate pick-up! Simply provide the new guest with a photocopy of your photo ID, a photocopy of the credit card used during the purchase process, and a note authorizing the new guest to check in for your order. These items can be digital copies or photos on a cellphone. As long as the new guest has these items, he/she/they will be able to check-in for the order without you being present. Please note that the informational email regarding check-in (and any other emails correspondence from us) is sent to purchasers only, so you will need to forward any emails to the new guest.
Per Red Rocks’ new ticket policy, tickets purchased in Rows 1-4 are non-transferable, meaning they must be used by the original purchaser. All members of the original purchaser’s ticketed party must arrive together at the venue gates for entry into the venue, and again at the designated section with these tickets. We cannot authorize any alternate pickups for tickets in these rows. We cannot make any exceptions. More info on Flash Seats are attached below.
https://www.redrocksonline.com/flashseats
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?
A: ABSOLUTELY!