Trampled By Turtles – VIP Experience
Q: Does the Trampled By Turtles VIP Experience have a minimum age?
A: There is not a minimum age for the VIP Experience package! However, you must be 21 to purchase and attend the ‘Beers with the Band’ Experience Package.
Q: Where will I receive my tickets?
A: All tickets for the VIP Experience are will call only. VIP Will call pick-up will be located adjacent to the main Red Rocks box office, which is accessed through Entrance 2. Look for our tent with the CID flags. This is where you will pick up your tickets, credentials and posters. As it gets closer to the event, the ticket purchaser will receive an informational email with all of the event details including the times and locations for all VIP activities. Please be sure to bring a valid photo identification.
**Be advised the box office is a hike from the entrance of Red Rocks as well as all parking lots. If you are taking a taxi/Uber make sure they wait for you to pick up your tickets and then take you to the venue entrance.
Q: Can I upgrade from a GA ticket to a VIP ticket on-site?
A: No, unfortunately there are no upgrades available!
Q: When can I check-in as a VIP guest?
A: Generally, VIP Check-in will open 4 hours before posted venue door times. As it gets closer to the event, the ticket purchaser will receive an informational e-mail including exact times and locations for VIP check-in.
Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?
A: All tickets, credentials, and merchandise must be picked up by the original purchaser.
Q: Is VIP parking included in the ticket package?
A: Parking is not included. However, parking at Red Rocks is free! We also offer a shuttle service from downtown Denver, for more information go here!
Q: Is there a secure space that I can leave my VIP merchandise during the show?
A: Our check-in is located adjacent to the main Box Office, which is outside of the venue. Once you check-in and receive all appropriate merchandise, you will have the opportunity to leave items in your car before getting your ticket scanned and entering the concert venue. Once you enter the venue we will not be able to provide a secure space to leave your merchandise.
Q: When does the Pre-Show Party start? Where do I go?
A: The Pre-Show Party will start approximately 1 hour before venue doors. The VIP entrance is located at the top circle drop off, which is the only entrance you will be able to access the pre-party from. The closest parking lot to this entrance is the “Upper North” parking lot.
Q: I purchased packages for my family, but I will not be in attendance. How can they pick up their tickets on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or firstname.lastname@example.org to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick-up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy
for more detail.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?