Trampled By Turtles
Q: Does the Trampled By Turtles VIP Experience have a minimum age?
A: There is not a minimum age for the VIP Experience package! The age policy for the travel packages will be provided in the very near future. If you have any questions, please let us know. Of course, the cash bar is still for patrons that are 21 years or older.
Q: Where will I receive my tickets?
A: We will have a separate VIP check-in for our guests. This is where you will pick up your tickets, VIP credentials, and any additional merchandise. As it gets closer to the event, the ticket purchaser will receive an informational e-mail with all of the specific event details and VIP activities.
Q: When can I check-in as a VIP guest?
A: Generally, check-in opens several hours before the show. As it gets closer to the event, the ticket purchaser will receive an informational e-mail including exact times and locations for VIP check-in.
Q: If I purchased a hotel travel package, where will I receive my tickets?
A: A CID Entertainment representative will be in the main lobby of the hotel to assist you. Here you will pick up your tickets to the show, shuttle passes, and merchandise. As it gets closer to the event, the package purchaser will receive an informational e-mail with all of the event details, including exact times and locations for the check-in and VIP activities.
Q: What time is check-in and check-out at the hotel?
A: Check-in at Hotel Monaco Denver begins at 3pm and check-out time is 12pm.
Q: Is VIP parking included in the ticket package?
A: Parking is not included. Please refer to the venue website for more information regarding parking: http://redrocksonline.com/visitor-info/parking
Q: Is parking provided at the hotel?
A: Hotel parking is not included in the hotel travel package. Hotel Monaco Denver offers valet parking services available for $38/night (valet parking fees are subject to change). Hourly rates are available at $18 0-4 hours; $26 4-8 hours; and $36 for 8 hours or more. However, our complimentary shuttle transportation is available to and from the venue.
Q: What if I want to extend my stay at the hotel beyond the hotel travel package dates?
A: If you would like to extend your stay, please book your additional nights through the hotel directly. Once those nights are booked, contact Guest Services at 888-805-8930 with your reservation information so we can submit a request to the hotel to link your additional nights with your travel package
Q: Can I bring my own camera to the Pre-Show Party?
A: You will be allowed to bring a standard point-and-shoot camera. Camera phones are perfectly fine but professional cameras with detachable lenses will not be permitted.
Q: When will the group photo take place?
A: The group photos will take place approximately 30 minutes prior to doors opening. We have found that separating folks into small groups is most effective.
Q: Will the band be signing autographs?
A: The band will not be able to sign autographs due to time constraints.
Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?
A: The original purchaser will pick up everyone’s tickets, merchandise and VIP credentials. They will have to distribute accordingly. We advise everyone to enter the concert all at once.
Q: Can I attend the Pre-Show Party if I do not have The Trampled By Turtles VIP Experience? If not, can I upgrade from a GA ticket to a VIP ticket on-site?
A: No, you must have already purchased a VIP package before the event date to gain admittance to the VIP Pre-Show Party.
Q: I purchased packages for my family, but I will not be in attendance. How can they pick up their tickets on my behalf?
A: Please have the purchaser contact Guest Services at 888-805-8930 to issue a name change to a person or family member attending at least one week prior to show date.
Q: What if I change my mind and don’t want my package?
Q: Am I going to have an amazing time?