Zac Brown Band “Welcome Home” 2017 Tour Travel Package FAQ
Q: Do the Zac Brown Band 2017 Tour Travel Packages have a minimum age?
A: When purchasing a travel package, all persons must be at 18+ (21+ for Chicago) depending on the city to check into the hotel. People under the age of 18 (21 for Chicago) may still occupy a room; however, the person whose name is booked on the reservation must be 18+ (21+ for Chicago) to check in and must present valid photo identification.
Q: Do these travel packages come with tickets to the show?
A: Yes! All travel packages come with either 2 General Admission or Premium Reserved tickets. You will get the same perks as any other non-travel package guests with the same ticket-type in addition to all the perks you’ll get as a Travel Packager!
Q: Can I acquire Accessible Seating as part of a VIP program?
A: Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about Accessible Seating as part of a VIP program, please reach out to us at firstname.lastname@example.org or 888-805-8930 immediately after purchase. We will walk you through any available options.
Q: Where will I receive my tickets?
A: CID Entertainment representatives will be at a designated location within the hotel to assist you. Here you can check in, and pick up your tickets, as well as any merchandise or additional items that come with your package. Basically, one-stop check-in for everything!
Please be sure to bring your photo ID and credit card. Although your room is paid for in full, you will need a credit card for any incidentals you may incur. As it gets closer to the event, the package purchaser will receive an informational email with the exact time and location for Travel Package check-in.
Q: What time is check-in and check-out at each hotel?
A: We abide by the hotels’ standard check-in and check-out times.
Q: Is parking provided at the hotel?
A: Hotel parking is not included in the package. Valet and self-parking are typically available upon arrival for additional fees. However, our complimentary shuttle transportation is available to and from the venue. As it gets closer to the event, the package purchaser will receive an email with all the event details, including the times and locations for the shuttle services.
Q: Do I need to purchase an event parking pass/is shuttle service included in my package?
A: It is not necessary to purchase parking passes with this travel package. Shuttle service between the hotel and venue is included in your package. We will let you know the specific shuttle schedule closer to the event – stay tuned for an informational email!
Q: Can I purchase a travel package for just one night?
A: Depending on the city/date you are looking to attend we have either 1 or 2-night packages available. If the city you are purchasing a package for only offers a 1-night package and you would like to add an additional night to your stay, please reach out to our Guest Services team at 888-805-8930, and we’ll happily go over any options you may have.
Q: If I’m unable to make it to VIP Check-in, how can I receive my merchandise?
A: All merchandise must be redeemed on site at our VIP Check-in. We are unable to ship out any merchandise post-event.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?
A: To accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or email@example.com to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.
Q: Is there a payment plan for these packages?
A: Yes, there are payment plans for all travel packages! An initial 60% will be charged upon purchasing your package and the final 40% payment will be automatically deducted at a later date. If you purchase after the 40% deduction date, you will be charged for the package in full upon your purchase. Please note: This is an automatic payment plan, meaning you won’t need to choose to enter into it – you’re on the plan simply by clicking “purchase.” Please note – additional ticketing or purchase fees may apply.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?