FAQ

What is CID Entertainment?

CID Entertainment was founded by music industry professionals and tour managers who have managed the travel and accommodations of many bands and countless fans. Our goal is to offer hassle free, one click solutions, for your music travel needs. CID Entertainment is also a ground breaker in VIP accommodations, providing VIP services for many of the nation’s biggest festivals and touring acts.


Can I acquire Accessible Seating as part of a VIP program?

Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about Accessible Seating as part of a VIP program, please reach out to us at guestservices@cidentertainment.com or (888) 805-8930 immediately after purchase. We will walk you through any available options.


Why didn’t I receive my confirmation e-mail?

Certain email providers may be recognizing “new” mail from cidentertainment.com as spam and putting the confirmation email in your spam folder. If you email us (info@cidentertainment.com), you will be able to receive emails from us since you initiated the communication.


What if I change my mind and don’t want my package?

Ticket packages are non-refundable. Please refer to the Purchase Policy for complete details.


If I can’t go, can I give my package to a friend?

Packages purchased through this site are non-transferable. Only the person listed as Attendee on the Order Page may use the packages. However, we do understand that there are certain times that you need to allow an alternative guest to pick up the package as you can no longer attend the event as planned. Contact our guest services team to inquire about authorizing an alternative pick-up person.


How long are packages available to purchase?

Packages are available for purchase until all packages are sold out, or simply no longer available. There are certain times when our inventory will drop dramatically in one day due to an increase in sales, or a depletion of available goods. So in other words, if you are going to purchase a package, we recommend that you do so in a timely manner.


Is airfare included?

As of today, CID Entertainment does not deal with airfare. We strongly recommend Virgin America and JetBlue whenever possible. They seem to “get it.” Also, Kayak is a very useful resource.


Do you sell tickets only?

All of our packages include something beyond just tickets. Sometimes it’s just a bus ride from the hotel to the show, sometimes it’s a luxurious, decked out Safari Tent that you move into for 4 days. We cannot separate our packages into à la carte items such as just tickets, as that would leave the other half of the package unsold, and it would get lonely.


When do I receive my tickets?

Most tickets for CID Entertainment events are held and distributed at CID check-in. This check-in location is subject to change depending on the event. If you have purchased a travel package, check-in is most likely in the lobby of your hotel. If you have purchased a VIP ticket, check-in is most likely at, or very close to the concert venue. This is where you’ll pick up your tickets, shuttle passes, posters, bouncy balls, t-shirts, or whatever is included in your specific package. An email will always be sent to you with the check-in location details.


What rules govern a purchase I make from CID Entertainment?

In addition to any rules, terms of use or purchase policies posted by an applicable third party, the CID Purchase Policy shall apply and by making any purchase you agree to the Terms and Conditions therein.


What if my question is not listed on this FAQ?

Please contact us by phone at (888) 805-8930 or via email at info@cidentertainment.com. We are always happy to talk with you!