FAQ

What is CID Entertainment?

CID Entertainment was founded by music industry professionals and tour managers who have managed the travel and accommodations of many bands and countless fans. We give it our all to ensure you are having the best time you can while seeing (or meeting) your favorite band or artist. If you are considering not attending a show or festival because you’re worried you have nowhere to stay or any way of getting there – don’t worry, we’ve got it covered! Our goal is to offer hassle free, one click solutions for your music travel needs. CID Entertainment provides the highest level of VIP accommodations that best suit your needs. CID provides VIP services for many of the nation’s biggest festivals and touring acts. If you are interested in knowing who, check out our events page!


Using this site – ADA Accessibility

If you use assistive technology (such as a Braille reader, a screen reader, or TTY) and the format of any material on this Web site interferes with your ability to access information, please contact us at accessibility@cidentertainment.com. To enable us to respond in a manner most helpful to you, please indicate the nature of your accessibility problem, the preferred format in which to receive the material, the Web address of the requested material, and your contact information.


Can I acquire Accessible Seating as part of a VIP program?

Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about Accessible Seating as part of a CID program, please reach out to us at guestservices@cidentertainment.com or (888) 805-8930 immediately after purchase.


What if I change my mind and don’t want my package?

Ticket packages are non-refundable. Please refer to the Purchase Policy for complete details.


If I can’t go, can I give my package to a friend?

Packages purchased are non-transferable. However, we do understand that there are certain times that you need to allow an alternative guest to pick up the package as you can no longer attend the event as planned. Packages can be eligible for an alternate pickup. Let us know who will be picking up the package by giving a few credentials and you’re set. Contact our guest services team to inquire about authorizing an alternative pick-up person at guestservices@cidentertainment.com or 888-805-8930


How long are packages available to purchase?

Packages are available for purchase until all packages are sold out, or until a few days before the show. There are certain times when our inventory will drop dramatically in one day due to an increase in sales, or a depletion of available goods. So in other words, if you are going to purchase a package, we recommend that you do so in a timely manner.


Do you sell tickets only?

All of our packages include something beyond just tickets. Sometimes it’s just a bus ride from the hotel to the show, sometimes it’s a luxurious, decked out Safari Tent that you move into for 4 days. We generally cannot separate our packages into à la carte items such as just tickets, as that would leave the other half of the package unsold, and it would get lonely.


When do I receive my tickets?

Typically – during the purchase process, there will be the option of choosing to have the tickets shipped to you or emailed before the show or picked up at Will Call. If the tickets are shipped or emailed in advance, you will still need to check in with us at the event to ensure all of the perks that come with the package are taken advantage of. If you select Will Call, please be sure to stop by the venue box office to retrieve your tickets prior to meeting us at VIP Check-in. As it gets closer to the event the ticket purchaser will receive an informational email including the exact time and location for VIP check-in.


Do you sell tickets only?

All of our packages include something beyond just tickets. Sometimes it’s just a bus ride from the hotel to the show, sometimes it’s a luxurious, decked out Safari Tent that you move into for 4 days. We cannot separate our packages into à la carte items such as just tickets, as that would leave the other half of the package unsold, and it would get lonely.


What rules govern a purchase I make from CID Entertainment?

In addition to any rules, terms of use or purchase policies posted by an applicable third party, the CID Purchase Policy shall apply and by making any purchase you agree to the Terms and Conditions therein.


What if my question is not listed on this FAQ?

Please check-out the FAQ on the page of the program you are interested in, as we typically are able to go into much more details on that page!
If you still cannot find the answer to your questions, please contact us by phone at (888) 805-8930 or via email at guestservices@cidentertainment.com. We are always happy to talk with you!